Partner Solution Architect

  • Remote - Canada
  • Alliances
  • Full-time
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What is Coveo all about? The Best information. Everywhere. Every Time. Recognized as a leader in intelligent search and insights, Coveo enables users to benefit from the latest, most relevant information for their needs. Coveo brings relevance to enterprise content.

Major companies across all industries use Coveo’s AI capabilities to better answer their customer inquiries, facilitate self-service, accelerate innovation and sell more (and better) via a number of products to personalize experiences.

What is it like to work at Coveo? You’ll come to join a team of passionate people with an innovative mindset that constantly pushes the envelope. Then you’ll enjoy learning with the best, the empowerment and trust from the leadership and the major projects you’ll be given leadership on.  And while we enjoy addressing complex business challenges, we also know how to have fun and facilitate a balance with your personal life.

The Challenge

This strategic role requires a balance of technical expertise with a strong 'get it done' mentality. In your role, you will be focused on growing the technical abilities of our strategic commerce partners. Success will require teaming with a variety of stakeholders, internally and externally, so interpersonal skills will be key.

There won’t be any typical day in this position, but some priorities to focus on:

  • Act as the technical counterpart to our Partner Executives: join calls, help answer technical questions during the partner discovery phase, and craft implementation strategies
  • Become a Subject Matter Expert (SME) for the platform, evangelise and be active in our community channels
  • Consult on architecture, indexing, searching, machine learning and UI best practices
  • Enable partners to be successful by guiding them through the implementation process, designing and performing on-site trainings, and encouraging them to become certified
  • Troubleshoot key customer implementation issues and demonstrate ability to drive successful resolution
  • Nurture key technical stakeholders within our strategic partners to elevate their abilities with our products, with the ultimate aim of unlocking new opportunities
  • Provide valuable feedback from our system integrator (SI) partners to our product team 
  • Contribute to improving  processes and practices towards team excellence,  happiness & client/partner satisfaction


Your Profile

To be successful in this role, we’re looking for someone who will thrive in a fast paced, ever-changing environment. The perfect candidate will combine excellent communication skills, proven technology implementation within the eCommerce world, and a “self-starter” attitude. Below are the skills and expertise we are looking for in an ideal candidate:

Required skills / Experience:

  • At least 5 years of relevant experience in a similar role
  • Excellent spoken and written English skills required
  • Recommended proficiency in Javascript/HTML/CSS for Frontend 
  • Implementation experience with one of these  ecommerce platforms (but not limited to):
    • Salesforce Commerce Cloud
    • SAP Hybris Commerce
    • Sitecore Commerce 
    • Shopify 
    • Magento
  • Proficiency deploying API first, headless commerce composable solutions
  • Ability to evangelize Coveo’s products across entry-level, highly experienced experts, enterprise architects and senior business executives
  • Experience in a customer or channel technical management role 

Nice to have: 

  • Familiarity with Coveo and/or Search technologies
  • You have a strong technical enterprise-level computer software background supporting large or enterprise customers in a SAAS environment
  • B.A. or higher in computer science, engineering, or a related field is a definite plus. Equivalent professional experience will be considered 

We have a fit? Send us your resume and convince us that you are a must-have rather than a nice-to-have. Join the #CoveoLife!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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