Privacy and Compliance Specialist

  • Montréal, Quebec City (Qc, Canada)
  • Administration
  • Full-time
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Your Next Opportunity is with Us!

Coveo is looking for a dynamic professional with a customer-service approach and an interest for the Cloud industry to join our compliance team overseen by the legal team. As part of the compliance team, you will be involved in a broad variety of privacy and compliance issues, with a specific focus on marketing operations. You will play a key role in enabling Coveo to carry out its activities while ensuring compliance with applicable laws.

 Here’s a glimpse of what could be in your agenda:

  • Be the internal subject matter expert on privacy laws (GDPR, PIPEDA, HIPAA, etc.) and in particular standards applicable to our marketing operations (CASL, ePrivacy directive, CAN-SPAM)  and propose innovative solutions in accordance with best practices and the principle of privacy by design.
  • Maintain and update existing compliance policies and ensure their internal application.
  • Maintain documentation related to the processing of personal information (mapping, record).
  • Conduct privacy impact assessments, issue opinions on tools used in collaboration with the security and procurement teams.
  • Provide pragmatic day to day and strategic advice to minimize legal risks while advancing business goals and initiatives.
  • Conduct trainings and promote internal rules with regard to privacy and other applicable laws to business stakeholders (Marketing, Information Systems, R&D, HR)
  • Provide support to commercial teams on customer questions related to privacy laws and other applicable laws as well as on the updating of data processing addendums.
  • Collaborate with the security and HR teams in developing, maintaining and complying with their respective policies.
  • Stay up to date on compliance and privacy laws, assess and anticipate its impacts on Coveo.
  • Contribute to the knowledge of the legal team.

What can you bring to our team?

Do you want to join a dynamic and motivating team? Are you enthusiastic about the idea of working independently while collaborating with diverse business units ? Whether you are a lawyer or simply have experience in compliance and/or privacy, if the above description is speaking to you, we want to meet you!

You’re the right candidate to join our team if you:

  • Have acquired relevant experience in a company or a law firm
  • Enjoy analyzing and implementing privacy laws (you know these acronyms : PIPEDA, CCPA, HIPAA, PCI, GDPR, DPA and ISO), the US CFR, anti-bribery laws, international Human Rights conventions and you have a solid knowledge of copyright.
  • Ideally, understanding of CASL, CAN SPAM, the ePrivacy directive, and other related data privacy legislation and guidelines
  • Hold a privacy certification (it’s a plus!).
  • Have excellent analytical skills, strong writing skills, are detail oriented and you know how to adapt to the realities of a fast-paced environment.
  • Demonstrate a high level of ethics.
  • Are able to work independently, are project oriented and not afraid to defend your opinions in front of diverse teams.
  • Propose creative solutions tailored to the risk assessed.
  • Are attracted by the tech industry - you’re not afraid of geekiness
  • Are business oriented to be able to clearly understand the challenges of negotiating with customers and take it into account when analyzing questions.
  • Are curious, ready to tackle a variety of topics and willing to get out of your comfort zone.
  • Are a team player and understand the value of collaboration while exercising autonomy in your tasks
  • Are fluent in English and French, both spoken and written, allowing you to easily draft concise and convincing arguments.

This is the perfect occasion to be part of the growth of an innovative AI company from Quebec with customers from all over the globe. It’s time to shine! Send us your resume and a cover letter and convince us that you’re THE candidate we’re looking for! Join the #coveolife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!