Human Resources Business Partner - Global Services

  • Quebec / Montreal, Province of Quebec
  • Administration
  • Full-time
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Are you passionate about HR? Are you a strategic HR contributor that would like to build and deliver engaging programs? Are you respected for your excellent judgement, your empathy, and your ability to build bridges? Then this role may fit you like a glove!

A Human Resources Business Partner for Global Services

Welcome to Global Services Branch - Our passion drives innovation, quality and leadership. We are accountable for our actions and stand for our beliefs. With Collaboration we raise the bar and the diversity of views will help us progress faster!

In this role, you will 

  • Coach and support your leaders on the full spectrum of HR services, based on their needs.
  • Partner with the recruitment team to provide insight on current and upcoming needs. Work with the Talent Acquisition Lead and the Global Services leadership to identify recruiting priorities. 
  • Provide support in developing hiring plans throughout the strategic headcount planning process
  • Guide leaders through change. Foster alignment, provide guidance and assistance to assure motivation and mobilization of the employees. 
  • Review and analyze key HR metrics (relationship with peers, satisfaction, happiness and more) as measured through regular employee surveys. Make recommendations to address meaningful fluctuations and execute on your plan.  
  • Inform leaders and employees about ongoing HR initiatives throughout the organization on a consistent basis;
  • Collaborate with Compensation expertise in Shared Services. Provide compensation recommendations for employment offers to candidates, internal promotions, and recognition bonuses. Act as the gatekeeper of internal equity
  • Identify training and development needs with managers and partners with Learning & Development expertise in Shared Services to develop this educational material, and to facilitate training sessions. Build programs and identify resources to support employee development.
  • Assist and provide guidance in partnership with leaders for the Career development program of Global Services. Partner with leaders in organizational design and development as needed;
  • Advise leaders on talent development, promotions and employee growth. Build development plans and retention strategies for high performers. Manage poor performance and advise leaders on appropriate steps to follow.

As the HR Business Partner for Global Services, you’ll work closely with the leaders to identify the HR priorities and develop HR programs and services that support Global Services business objectives. 

You’ll also develop a deep understanding for the Global Services culture, which will allow you to advocate for your division’s objectives and realities in the design of corporate HR programs, and to provide relevant context to your peers in the identification of company-wide HR priorities.

This role will draw on your:

  • Strong coaching and relationship-building skills
  • Proven ability to do demonstrate courage and flexibility by prioritising what is best for the business;
  • Ability to influence and inspire others towards concrete results
  • Analytical mindset with experience understanding and presenting metrics;
  • Optimism and desire to constantly improve by acting as an agent of change
  • Patience and perseverance
  • Excellent bilingual (English & French) communication skills, verbal and written
  • 3-5 years of related experience in Human Resources
  • Knowledge of employment law in Canada is a plus 
  • Problem solving mentality and strategic mindset

Sounds like your dream job finally got posted?

Send us your resume and show us what you’re capable of. Make us realize that we’d be crazy to pass on you! Join the #coveolife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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