September 2025
The Foundational Elements to Innovating in Your Business with AI
Winning in the Agentic Era: Power Every Search & Agent with Relevance
September 2025
Key points :
- AI is no longer optional: Companies see generative and agentic AI as a way to optimize expenses and accelerate innovation.
- Why 95% of pilots fail: Most organizations either pick the wrong problems to solve or fail to integrate AI from pilot to production. Success demands the right culture, strategy, people, and processes.
- Data is the foundation: “Garbage in, garbage out” still applies—high-quality, trusted, and well-managed data is essential to AI success.
- Real-world proof: Global financial services firms using agents to improve regulatory reporting accuracy, throughput, and efficiency—AI that delivers tangible business value.
- What high performers do differently: They treat AI as a strategic pillar, set clear KPIs, empower first-line managers, foster collaboration, and know when to build vs. buy.
Joyce Leung
Vice President of Services Operations, Illumio
Alex Dassa
VP, Business Value and Global Enablement, Coveo
