September 2025
Redefining Self-Service Success with Agentforce and Coveo
Winning in the Agentic Era: Power Every Search & Agent with Relevance
September 2025
Highlights:
- Why many AI initiatives stall—and how to make them succeed at scale
- Real ROI: €182M annual savings at SAP, +21% case deflection at Xero
- Productized integrations with Agentforce, SAP Joule, AWS Bedrock
- The evolution from Generative Answering → Agentic Search Agents
Joyce Leung
Vice President of Services Operations, Illumio
Alex Dassa
VP, Business Value and Global Enablement, Coveo
