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VP, Account Management
- Canada
- Account Management
- Full-time
- Remote
< See All Positions
Lead the relationships that fuel long-term customer success.
What if your next leadership challenge was about building the commercial engine that turns customer value into durable growth? As our VP, Account Management, you will lead Coveo’s Enterprise Account Management organization, driving value realization, expansion, renewal quality and executive customer engagement across some of the world’s most innovative organizations.
Reporting to our Chief Customer Officer, you'll lead a team of 12+ Enterprise Account Managers across North America. You'll establish the vision, operating rhythm, and customer engagement strategy that enables sustainable growth, strengthens executive relationships, and ensures every customer realizes the full value of their partnership with Coveo.
As our VP, Account Management, you will:
- Define and execute the strategic vision for the Account Management organization, ensuring alignment with Coveo's customer retention, expansion, and growth objectives.
- Lead, coach, and develop a distributed team of Enterprise Account Managers, fostering a high-performance culture centered on accountability, collaboration, and continuous growth.
- Build a disciplined expansion motion across the customer base, including strategic account planning, whitespace identification, executive alignment, business case development and expansion pipeline creation.
- Build trusted executive relationships with key customers, acting as an executive sponsor for strategic accounts and supporting critical customer engagements.
- Partner closely with Sales, Scaled Customer Success, Technical Success, Professional Services, Product, Marketing, and Finance to deliver a seamless customer experience and maximize long-term customer value.
- Drive forecasting accuracy, operational excellence, and business planning while leveraging data to identify growth opportunities, mitigate risks, and improve customer outcomes.
- Scale the Account Management organization by evolving processes, talent, and operating models that support Coveo's continued growth.
- Stay close to the work by actively engaging in strategic customer conversations, coaching AMs on complex opportunities and personally supporting high impact renewals, expansions and escalations.
Here is what will qualify you for the role:
- Extensive leadership experience managing Enterprise Account Management or Enterprise Sales teams within a B2B software or software-as-a-service (SaaS) environment.
- Demonstrated success leading leaders or high-performing teams across multiple locations while developing talent and building scalable organizations.
- Strong executive presence with the ability to influence C-level stakeholders internally and externally while navigating complex customer environments.
- Strategic business acumen with experience managing forecasts, business performance, and cross-functional initiatives that drive customer retention and expansion.
What will make you stand out:
- Experience leading enterprise account organizations through periods of rapid growth or organizational transformation.
- Strong technical curiosity and the ability to quickly understand and communicate the value of AI, enterprise search, relevance, commerce, service and customer experience technologies.
- Experience building data-driven account management strategies using customer health, adoption, and commercial insights.
- Experience operating in environments where leaders must balance strategic thinking with hands-on execution, cross-functional influence and a builder mindset.
- A collaborative leadership style that inspires trust, empowers teams, and elevates cross-functional partnerships across the organization.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
