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Senior Director, Communications & Brand Narrative
- Montreal (Province of Quebec, Canada)
- Marketing
- Full-time
- Hybrid
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The best-kept secret in enterprise AI. Your job is to make sure it doesn't stay
The best-kept secret in enterprise AI. Your job is to make sure it doesn't stay
that way.
Every agentic workflow in the enterprise depends on surfacing the right information at the right moment. That's what Coveo does. We're the AI-powered search and discovery platform behind companies like Intel, Dell, and Abbott - and a recognized Magic Quadrant leader.
Here's the problem: not enough of the market knows it.
We haven't told our story the way a company at the center of the AI shift should. The customer proof is extraordinary, the product point of view is sharp, and the category is exploding - Gartner launches a new, second Magic Quadrant for AI- Search soon. What's missing is an owner to pull it together into a narrative our market can't ignore.
We're putting real money behind it. We’ve just hired tier 1 PR agencies in the US and Canada - and that's only the start. Prove the model in North America, and the plan is to fund the same effort in other geographies. This is a chance to build a global communications function from the ground up, with the investment and executive support to do it.
That's this role. You'll decide what Coveo says to the world, where it says it, and how it sounds - and make sure the right buyers and media hear it.
As our Senior Director, Communications & Brand Narrative, you'll own:
- The narrative. Shape a differentiated story connecting our product vision, the market shift, and what our customers achieve - and make it land with enterprise buyers.
- A global function, built in stages. Deploy the US and Canada agency budget now, prove what works, then expand into Europe and Australia.
- Getting us on the map. Build the earned-media engine from the ground up - top-tier business and tech press, podcasts, and the channels where our
buyers pay attention - and lead the agency partnerships that scale it - Customer storytelling. Turn our marquee customers into compelling, repeatable proof points - not buried case studies, but stories people remember.
- Social and brand voice. Own our social presence and give Coveo a voice that's confident, credible, and worth following.
- Cross-functional narrative leadership. Align marketing, product, and sales behind one story - and arm our executives to tell it well.
- The big moments. Drive integrated communications around product launches, Gartner MQs, partnerships, and major announcements.
Here is what will qualify you for the role:
- Are genuinely curious about AI and excited to explain how it's reshaping the enterprise.
- Are a creative storyteller who can translate complex technology into a narrative people care about.
- Have built communications programs - you're energized by a blank canvas, not waiting for a playbook to inherit.
- Work fluidly across product, sales, and marketing rather than operating in a “PR” silo.
- Can balance strategy with execution - you'll set the vision and get the placements.
- Bring deep experience in enterprise B2B technology or SaaS communications, and know how to direct agencies and budget toward real
outcomes - not just brief them.
What would make you stand out:
- A track record of taking a strong-but-underexposed company and meaningfully raising its profile.
- Experience launching narratives in emerging or fast-defining categories.
- Comfort coaching C-level executives and building thought-leadership platforms.
- Range across earned, social, and paid - with an instinct for where attention is moving next.
- You move fast - you know trying new things means failing, and you're fine failing quickly because that's how we get better.
Do you think you can bring this role to life? Or add your own color?
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
