Senior Solution Engineer - AI Knowledge

Dallas, TX (United States)
Sales Engineering
Full-time
Remote

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Showcase transformative AI. Shape smarter customer experiences.

Have you ever wanted to help enterprises understand what cutting-edge AI can truly unlock for their customer experience? As our Senior Solution Engineer, you’ll partner closely with prospects to uncover their needs, frame the right solution, and demonstrate the unique value Coveo brings to the world of Service & Knowledge.

You’ll join a passionate Sales team that thrives on collaboration, creativity, and consultative expertise. If you love turning complex technology into crisp, compelling value, and winning alongside people who care, this role will feel like home.

As one of our Senior Solution Engineers, you will:

Guide prospective customers in understanding, comparing, and evaluating Coveo’s Service & Knowledge solutions to support confident buying decisions.
Conduct deep technical discovery to assess fit, capture requirements, uncover risks, and respond to technical and security-related questions throughout the evaluation.
Build and deliver tailored demos that highlight relevant capabilities, differentiators, and clear business value in competitive environments.
Lead technical components of Proofs of Concept and serve as the technical owner for RFIs/RFPs, collaborating cross-functionally to position Coveo for success.
Act as a trusted advisor by providing strategic guidance on AI-powered digital transformation and aligning our capabilities with long-term customer outcomes.
Build durable, trust-based relationships with stakeholders while representing Coveo at select events, conferences, and industry engagements.

Here is what will qualify you for the role:

6+ years of experience as a Presales professional (Solution Engineer, Sales Engineer, Solution Consultant) with strong demo, POC, and competitive positioning practices.
Experience supporting CX, customer service, support, or knowledge management use cases; familiarity with platforms like Salesforce Service or Data Cloud, SAP CX, or Genesys is an asset.
Working knowledge of AI, machine learning, and search-related models (query suggestions, generative answering, etc.).
Programming familiarity (Python, JavaScript) and experience working with APIs (e.g., Postman).
Ability to navigate medium and large enterprises with ease — stakeholders, processes, and decision structures.
A consultative mindset backed by excellent storytelling and technical communication skills.
Experience representing the voice of the customer to product teams.
Located in the state of Texas, and comfortable with travel up to 30–50%.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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