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Senior Technical Project Manager - Implementation
- United Kingdom / Netherlands
- Professional Services
- Full-time
- Hybrid
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We are looking for a Project Manager to support our Professional Services team in delivering best in class technology implementations and ongoing optimisation programmes.
Our Professional Services department is composed of client-facing technical experts and lead the implementation of our intelligent search platform for our world class customers (think Dell, Nespresso, Salesforce, and Toyota).
The Role
You will work on complex implementations with complex challenges by adapting and customizing our platform to the specific needs of each client with our technical team.
As our next Senior Technical Project Manager, you will deliver best-in-class implementations of our search solution alongside our stellar team of Business Architects, Solutions Architects and Technical Consultants (developers).
Responsibilities
- Manage technical implementations of our solution : project scoping, managing client’s expectations, creation and maintenance of comprehensive project documentation
- Coordinate efforts between team, ensure a clear understanding of everyone's responsibilities and provide support where needed
- Development of a well-detailed project plan to monitor and track progress, budget and timeline in a proactive way
- Change management and adjustments to the project scope and project schedule
- Reporting to customers and PMO of the projects status in terms of progress, health and risks
- Risk management, mitigation and escalating to management when needed
Job Requirements
- 7+ years of experience managing IT development/implementation projects for large scale companies
- 5 years of experience with requirements gathering, documenting technical solutions and conducting QA
- Understanding of the technical issues related to the implementation of SaaS software solutions and the development of web applications
- Experience managing several projects simultaneously and strong knowledge of project management tools (Jira, Azure DevOps, etc.).
- A certification in project management (scrum master, PMP or others)
- Leadership and your proactivity to share several examples of improvements made to the process, tools and activities of your team during your last completed projects
- Experience with PSA tools (FinancialForce, Mavenlink, etc.)
Nice-to-haves
- Programming experience (front and back end) a plus
- Knowledge in the field of indexing, search solutions or working with major Saas solutions such as Salesforce, ServiceNow or e-Commerce Platforms
- Fluency with German language
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
