Product Specialist - Technical Support

  • Montreal / Quebec City
  • Technical Support
  • Full-time
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The mission

The Support Specialist’s mission is not only to fix things, it’s also to be THE specialist of the Coveo product. You will know everything there is to know about our software in all of its different forms and use this knowledge not just to help, but also to direct, advise and offer suggestions to customers, partners and colleagues.

We need to stay organized in chaos as we need to juggle with many different incidents and requests in a short amount of time. There’s never a dull moment!

We know it’s dangerous out there, but don’t you worry. Our search is the best and it will help you become the best! As an essential part of Coveo, you'll be surrounded by a team of exceptionally talented people who won't hesitate to help you when you need it and you'll be proud to return the favour.

And how’s your day?

After your conversation about API near the coffee machine and dodging a few Nerf gun bullets, what do you do?

  • A morning scrum meeting with the team to go over support incidents and requests on which you need a fresh pair of eyes
  • A Web meeting with a colleague from R&D and you solved an incident for a customer. Way to go!
  • Show the team how you did it by writing an article in  our internal knowledge base (do you know KCS? If not, you will!)
  • Set up an environment for your secret side-project
  • Participate in a hackathon with our R&D team and show what you can do

And what’s your profile?

You are passionate about technology, web development and bilingual? In addition, you have knowledge of JS, JQuery, CSS and HTML and you are a fan of Linux? But you also love working with people and ensure clients the maximum satisfaction by identifying, analyzing and correcting problems they report. You might be the one!

And keep in mind that although previous experience is a plus, a natural thirst for knowledge combined with a demonstrable self-learning history can make a difference. Our interviewing process allows us to look beyond technical background and identify raw talent. We pride ourselves on our ability to provide you with learning opportunities which will allow you to truly exploit that talent and exceed your potential in our midst.

Simply put, the ideal candidate is a smart, tech-oriented, motivated and autodidact individual

We have a fit? In this particular role, you’ll be able to develop your expertise and share all your knowledge with your colleagues and customers. Send us your resume and a cover letter and convince us that you are a must have rather than a nice to have. Join the #CoveoLife!

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!