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Global Business Value Consultant
- United Kingdom
- Customer Management
- Full-time
- Hybrid
< See All Positions
Are you ready to play a key role in our sales and customer growth strategy for 2024 and beyond?
Coveo’s Strategy & Business Value Team is seeking a Consultant to drive customer engagements and support sales and growth initiatives globally, across EMEA, North America, and APAC. You’ll collaborate with sales, account management, and customer success teams, leading business value improvement projects to integrate strategic thinking and value-driven approaches throughout the organization.
Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.
What your responsibilities will look like:
- Partner with Coveo’s customers — Some of the world’s largest and most innovative companies in the world —and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers.
- Lead customer-facing business value assessment engagements to identify key metrics and drivers for eCommerce, customer support, and customer experience.
- Develop and present business cases and financial models to accelerate and justify sales opportunities.
- Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered.
- Create thought leadership content and provide training to embed value-driven thinking throughout the organization.
- Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in our core industries.
Here is what will qualify you for the role:
- BA/BSc or higher with at least 4 years of experience in strategic and analytical customer-facing roles, consulting, SaaS, or digital strategy.
- Strong business acumen with skills in digital strategy, business modeling, executive communication, and customer workshop facilitation.
- Cross-industry experience in digital transformation, customer experience, and innovation.
- Proven ability to influence senior stakeholders and lead customer-facing projects.
What will make you stand out:
- Experience in SaaS, eCommerce business models, customer service, and digital marketing.
- Strong executive presence with exceptional presentation and communication skills.
- Proven ability to collaborate with both technical and business teams.
- Familiarity with web analytics, CRM, and eCommerce technical architecture.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
