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Senior Director, Solution Engineering
- Canada; United States
- Sales Engineering
- Full-time
- Remote or Hybrid
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Ready to lead the future of AI-powered Solutions?
At Coveo, we believe relevance is the key to success in the experience economy. As a pioneer in AI-powered search, intelligent recommendations, and automated content generation, we help businesses deliver personalized and impactful digital experiences.
We’re looking for a visionary Senior Director of Solutions Engineering to lead a dynamic team, create value for our customers, and contribute directly to our global growth.
Your Mission?
As Senior Director, you’ll lead a team of Solutions Engineers who work directly with customers to design, build, and optimize experiences powered by generative AI.
Your impact? Driving strategic direction, amplifying innovation, and ensuring our solutions are tailored to real-world business needs.
What you’ll do:
- Build, mentor, and inspire a high-performing team of solutions engineers, fostering a culture of excellence, collaboration, and continuous learning.
- Engage with key customers and prospects to understand their challenges, present tailored solutions, and demonstrate the value of Coveo's offerings.
- Work closely with Sales, Product Management, Engineering, Marketing, and Customer Success to ensure cohesive customer value realization, optimal customer experiences, and customer focused Coveo go-to-market strategies.
- Partner with your team and Solution Engineering leadership to develop and execute Solutions Engineering strategies that deliver on Coveo's business objectives.
- Stay abreast of industry trends, emerging technologies, and competitive landscapes to drive innovation and maintain Coveo's competitive edge.
- Establish and monitor key performance indicators to assess team effectiveness, customer satisfaction and impact, and overall impact on business growth.
More about the profile we are looking for
You’re a natural when it comes to building relationships with decision makers and translating a highly technical solution into simple business terms. You have great hiring, mentorship, and people development skills. You are technically capable and credible in your own right, able to coach your team to grow their solutioning capabilities and shape their customer engagements. We’re seeking someone who’s passionate about technology that keeps their skills up to date on customer experience, search, AI/ML, and Generative AI.
The ideal candidate would be:
- 10+ years in solutions engineering, with at least 5 years in a leadership role within the SaaS industry.
- Strong understanding of AI, machine learning, and search technologies, with the ability to translate complex concepts into business value. Having experience within the Commerce, CX is a plus.
- Proven ability to build, develop, and lead high-performing teams in a fast-paced, dynamic environment.
- Demonstrated success in engaging with enterprise customers, understanding their needs, and delivering impactful solutions.
- Exceptional presentation and interpersonal skills, with the ability to influence stakeholders at all levels.
- Comfortable navigating ambiguity and driving change in a rapidly evolving industry.
- Able to travel minimum 30% to 50% of the time.
Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
