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Senior Implementation Enablement Manager
- Province of Ontario (Canada); Province of Quebec (Canada)
- Sales & Technical Enablement
- Full-time
- Hybrid
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Are you energized by helping technical teams learn, grow, and deliver exceptional outcomes?
As a Senior Implementation Enablement Manager, you'll play a key role in shaping how partners and customers build expertise with Coveo solutions while influencing the future of our global implementation enablement strategy. This is a unique opportunity to combine your technical implementation background with your passion for learning, communication, and program development.
You'll work across teams to create impactful learning experiences that directly contribute to customer and partner success.
As a Senior Implementation Enablement Manager, you will:
- Empower partners and customers by enabling them to learn the necessary technical aspects of Coveo solutions, ensuring clarity and efficiency with Coveo implementations.
- Develop and execute a design-to-cost program strategy to support Coveo’s implementation objectives and goals.
- Design, build, and maintain external implementation enablement programs in collaboration with the Global Enablement team, Professional Services, and Product Enablement teams.
- Lead and coordinate implementation developer onboarding, including training and logistics, ensuring smooth and effective onboarding processes.
- Analyze implementation performance data, learner feedback, and quality trends to continuously improve enablement programs and learning outcomes.
- Collaborate with cross-functional teams, including the Customer Organization, Product Management, and Partner Management, to drive the evolution of partner experience and advocate for the voice of the customer.
Here is what will qualify you for the role:
- 5+ years of experience delivering technical implementations, with significant exposure to customer-facing content and enablement programs within a software-as-a-service (SaaS) environment.
- Exceptional communication skills, both written and verbal, with the ability to engage and educate diverse audiences.
- Demonstrated ability to simplify and explain complex technical concepts in a rapidly evolving technology environment.
- Proven success building strong relationships with internal and external stakeholders while aligning initiatives to business objectives.
What would make you stand out (Nice-to-haves [5 bullet points max])
- 2+ years of experience implementing enterprise software solutions, either as a consulting partner or in-house developer.
- Experience in Instructional Design and Development.
- Strong facilitation skills and experience leading workshops, discussions, and decision-making sessions.
- Experience administering or leveraging learning management systems (LMS) and partner portal platforms.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
