Solution Architect

  • Montréal, Quebec, Canada
  • Research and Development
  • Full-time
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Our expert in implementations! 

Are you interested in guiding our customers across their digital experience transformation by injecting relevant intelligence and customized search into their day-to-day? Then our Solution Architect opening is the perfect fit for you! 

We are on the lookout for candidates who are passionate about SaaS technology and ready to become the experts of Coveo implementations, as much on the technical front as from the business context. You will be at the heart of the projects involving our strategic customers and will be able to see first hand the impact that Coveo can bring with our technology!

You'll be a trusted partner in our strategic customers' projects by being liaison to R&D as well as becoming an evangelist for Coveo's technology by participating in webinars, blog posts, and educational content.

There won’t be two days alike in this role, but one might look like:

  • Always start with a cup of coffee or your favorite smoothie. Then, hop on an intro call with a client! As their trusted advisor in their Coveo implementation, you will guide them across their business requirements and desired functionalities. 
  • Then, you follow-up with the Coveo specialist from the client's side. You make sure that they're well aligned with the implementation plan and answer any and all questions they might have regarding the design or the technical aspects of the project. As always, you are there to offer your guidance and expertise.
  • After your lunch, you read about the different ways our customers are implementing and using Coveo, all from a Salesforce community, Sitecore page, etc. With this information, you're able to provide the necessary context to explain the process of our recommendation feature. 
  • You jump on a call with the Product team, and share as much feedback as you can regarding some challenging client projects you're on. You ask the team about the most recent product updates they have, and how you can present it to your clients.
  • After your afternoon coffee, it's time for you to wear your tech evangelist hat! You're scheduled to lead an online webinar to talk about a client's adoption of Coveo's technology and its impact on their business. You keep a close eye on the participants' questions and inform the community of Coveo's best practices when it comes to implementations. 
  • You finish your day with the Alliance team by planning your next workshops, seminars and blog posts, with the goal of engaging with your target market, i.e. developers. After that, it's time to close your laptop and enjoy the rest of your day!

Success delivery is all about starting with the best solution architecture

We're looking for a candidate who has a talent to persuade and guide clients along the road of a successful Coveo implementation. If you're a fan of technologies, and have a knack for coaching and convincing others, then look no further! 

Here’s how to impress us:

  • Strong ability to communicate (verbal and written) in French and English
  • Experience with web development, solution architect and/or complex solutions deployment
  • Excellent communication skills, with a natural talent at translating Coveo's technical concepts into must-have benefits for our customers, all through the creation of blogs, documentations, and webinars
  • Ability to prioritize your tasks while staying flexible with last minute priority changes
  • Possess a strong attention to details and an affinity for a fast-paced environment
  • Experience with search platforms or CRM (a real bonus!)
  • We will be extra impressed if you have experience with JavaScript/HTML/CSS (we're hinting at some frontend experience!)

Appealing? Send us your resume to get the conversation going! Join the #CoveoLife!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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