Senior Product Manager - Service

  • Canada
  • Research and Development
  • Full-time
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The Mastermind Behind the Killer Features 

As a Senior Product Manager, you will work with multiple teams to help influence our product roadmap. You will work in close collaboration with your product manager and be THE reference in identifying all the latest trends on the market and shaping our new functionalities, making them more innovative than ever! Furthermore, you’ll work closely with our R&D development teams, translating client requirements into technical activities and ensuring a good understanding of the functionalities’ orientations and business objectives.  

You will contribute to the roadmap of our Service line of business, which improves Self-Service and Agent Assisted Service experiences in complex service environments, and includes features like Case Assist, the Insight Panel, and integrations for Salesforce, Slack and In-Product Experiences.

As our Senior Product Manager, you will: 

  • Grab a cup of coffee and hop on a call to gather feedback from a major account. Stay on the line with the account manager to discuss takeaways.
  • Spend a few minutes reading a competitor’s latest product briefing to see where they stand against our offering. This can be key in roadmap prioritization!
  • Spend some time with one of our biggest clients to make sure they are properly trained in using our solution, and help our customer success team deploy the latest feature updates.
  • Meet with engineering leads to talk about the specs of the latest enhancements you’ve been defining for the last few weeks.
  • Hold a call with our product marketers to work on messaging, sales collateral and service offerings that are aligned with the latest improvements.

Here is what will qualify you for the role

A great product manager is exceptionally good at gathering intelligence, can strategize, and knows the technical and business lingo to work alongside with an elite engineering team AND business teams. He/She also has a go-getter mentality to make things happen, is resourceful and ready to get technical. Most of all, we will be looking for:

  • 5-8 years of experience in product management
  • A technology enthusiast
  • Someone who loves getting out of their comfort zone
  • Extremely good business acumen

What would make you stand out 

  • Knowledge of Salesforce (a huge plus!)
  • Industry experience with service or support 
  • Strong communicator 
  • Strong team player
    • From collaborating with your fellow product managers, to aligning with stakeholders and developers 
  • And of course... a keen interest with AI solutions! 

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you!

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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