Product Manager - Service

  • Canada
  • Research and Development
  • Full-time
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The Mastermind Behind the Killer Features 

As a product manager, you will work with multiple teams to help influence our product roadmap. You will work in close collaboration with your product manager and be THE reference in identifying the all the latest trends on the market and shaping our new functionalities, making them more innovative than ever! Furthermore, you’ll work closely with our R&D development teams, translating client requirements into technical activities and ensuring a good understanding of the functionalities’ orientations and business objectives.  

You will lead the roadmap behind our Service line of business, which includes Coveo for Salesforce, Coveo for Slack and our In-Product Intelligence products. 

There is no typical day in this role but tomorrow might look like this:

  • Grab a cup of coffee and hop on a call to gather feedback from a major account. Stay on the line with the account manager to discuss takeaways.
  • Spend a few minutes reading a competitor’s latest product briefing to see where they stand against our offering. This can be key in roadmap prioritization!
  • Spend some time with one of our biggest clients to make sure they are properly trained in using our solution, and help our customer success team deploy the latest feature updates.
  • Meet with engineering leads to talk about the specs of the latest enhancements you’ve been defining for the last few weeks.
  • Hold a call with our product marketers to work on messaging, sales collateral and service offerings that are aligned with the latest improvements.

You think you have the vision?

A great product manager is exceptionally good at gathering intelligence, can strategize, and knows the technical and business lingo to work alongside with an elite engineering team AND business teams. He/She also has a go-getter mentality to make things happen, is resourceful and ready to get technical. Most of all, we will be looking for:

  • 3-5 years of experience in product management
  • A technology enthusiast
  • Someone who loves getting out of their comfort zone
  • Extremely good business acumen
  • Knowledge of Salesforce (a huge plus!)
  • Speaking French (a plus!)
We have a fit? In this particular role, you’ll be able to leave your footprint on a product that will not only impact our customers but the company’s future. Send us your resume and convince us that you are a must-have rather than a nice-to-have. Join the #CoveoLife!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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