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Manager, Documentation & Content Experience
- Montreal (Province of Quebec, Canada)
- Product Management & Design
- Full-time
- Hybrid
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Shape the content experience behind every great product experience
What if the right documentation could make every Coveo product easier to understand, implement, and use? As Manager, Documentation & Content, you’ll lead an experienced team of eight technical writers responsible for one of Coveo’s most visible product surfaces: our documentation and product content.
Your focus will be on people and delivery leadership: developing writers, setting clear priorities, managing capacity and tradeoffs, and strengthening partnerships across Product and Engineering. You’ll also help evolve our approach to user experience content and continuously improve the documentation experience.
As our Manager, Documentation & Content, you will:
- Lead, coach, and develop a team of eight technical writers, setting clear expectations, providing regular feedback, and creating meaningful growth and ownership opportunities.
- Own documentation delivery across Product, including intake, prioritization, capacity planning, and the proactive management of risks and tradeoffs.
- Build strong partnerships across Product and Engineering, ensuring writers are involved at the right time and documentation commitments and priorities are clear.
- Establish a sustainable user experience content practice encompassing interface copy, terminology, in-product guidance, and other product content in partnership with Product Design and Product Management.
- Maintain practical standards for documentation quality and consistency while empowering writers to take ownership of their respective content areas.
- Drive focused improvements to the documentation experience, including information architecture, navigation, content structure, and tooling, using customer feedback, analytics, search behavior, and artificial intelligence (AI) where they meaningfully improve quality or efficiency.
Here is what will qualify you for the role:
- Experience managing and developing a team of technical writers or content professionals, including coaching, feedback, performance management, and career development.
- Experience leading documentation for technical products used by developers, administrators, implementers, or other technical audiences.
- Strong operational judgment and experience managing competing priorities, capacity, stakeholder needs, and delivery tradeoffs.
- Strong documentation craft, editorial judgment, and communication skills, with the ability to bring structure to ambiguity and build productive cross-functional relationships.
What will make you stand out:
- Experience supporting user experience writing, terminology, in-product guidance, or other forms of product content.
- Familiarity with documentation-as-code practices and modern documentation publishing workflows.
- Experience improving information architecture, navigation, findability, or other aspects of a documentation experience.
- Experience working with enterprise cloud solutions, developer platforms, application programming interfaces (APIs), software development kits (SDKs), or similarly technical products.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.