Knowledge Manager

  • Quebec, Canada
  • Research and Development
  • Full-time
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Coveo is on a mission to transform businesses by improving people’s skills, knowledge, and proficiency with Intelligent Search. Our Intelligent Search Apps unleash the power of fragmented, disparate information from across the enterprise at every point-of-work. 

Our cloud-based technology is easily deployed, allowing companies to create high-performance contact centers, improve customer success at self-service, and cultivate company-wide knowledge sharing and collaboration; all of this with the highest security standards, broadest connectivity, and greatest relevance control and configurability.

The roadmap to success begins

As the Knowledge Manager of Coveo Security, you will design the teams’ communication strategies, plans and how best to leverage our communication tools. The core of your mandate will revolve around the following responsibilities:

  • Oversee how we communicate and build documentation
    • Develop, improve and maintain Coveo Security’s communication plan
    • Define a documentation lifecycle for security
    • Help structure the way the security teams manage and share information
    • Create and maintain documentation templates and structure
    • Review official security communications within R&D, within Coveo and externally
  • Business Analysis:
    • Monitor communications and identify areas for improvement
    • Analyze usage of Knowledge Management tools, processes and self-service services
    • Identify and address content gaps and process gaps, introducing innovative solutions
  • Support the teams’ activities within your field of expertise
    •  Identify required systems and tools for knowledge management
    • Take upon the role of Asset owner for the communication systems
    • After a few successes within Coveo, potentially showcase the advantages of managed knowledge and become an internal ambassador for KM.

It’s dangerous to go alone! Take this…

If you are a team player, that you know how to handle collaborative projects and you have a strategic mind, we want to speak with you!

Coveo, being a leader in Relevance  Platforms uses its own Service Solutions.  As Knowledge Manager, you would be using best-in-class technology to help you continuously improve our knowledge management process and strategy.  

Here are the competencies we are looking for our future Knowledge Manager to have:

  • Excellent communicator and change agent
  • Extremely comfortable with project management methodologies
  • Previous experience with Knowledge Management practices
  • Analytical thinking
  • Data-driven
  • Great organizational skills
  • Coveo knowledge (nice to have)

It’s a fit? You will be playing a key role in the knowledge management strategy of the biggest AI company in Canada! Apply now, and join the Coveolife!

 

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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