Instructional Designer

  • Montréal, Quebec, Canada
  • Research and Development
  • Full-time
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Make learning a positive experience, every day !

Are you ready for a challenge? You’ll have to build education materials that will allow our clients to master and benefit from the full power of our solutions. Coveo is looking for a talented team player to help us stay at the top of our game! 

Your rigorous and innovative work will enable the education team to offer training content and learning paths that make implementing our products an enjoyable experience every day.

There won’t be a typical day in this role, but here is what one might look like :

  • Start the day with a delicious espresso or your favorite tea! Take a moment to chat with your colleagues either face to face or on Slack, answer your emails, and check your schedule for the day ahead.
  • After a weekly meeting with your team, you review and update the educational material you’re working on.
  • Time to join a scrum with other Coveans to collaborate on a project and tap into your SME’s knowledge.
  • After lunch, during which you played a quick game of ping pong in the relaxation zone, you work on developing new training material (courses, tutorials, certifications, etc.) – You have a talent for transforming complex technical concepts into intelligible, engaging, and professional information.
  • It’s your last meeting of the day! In collaboration with your colleagues, you determine training objectives and strategies for Coveo’s latest product offering.
  • The day passed by so quickly! You leave the office or close your laptop already excited about tomorrow when you’ll develop tools to measure the impact of our training programs.

Challenge accepted?

As a Coveo Instructional Designer, you’ll work in collaboration with a multidisciplinary team, and your colleagues are going to be as passionate as you are! Your expertise in developing pedagogically sound interactive and engaging training will be key in our customer’s experience.

Ideally, you’ll have :

  • At least 5 years of experience in a relevant role, including experience in instructional design
  • A bachelor’s degree (or any higher diploma) in instructional design, educational technology or any other related field
  • An ability to use typical learning technologies and tools – you’ll need the knowledge of audio and video recording and editing tools, management of content using an LMS, as well as experience with online training. Your favourite tools: Camtasia, Illustrator, Photoshop, PowerPoint, Adobe Premiere Pro, Adobe Audition, Storyline or Adobe Captivate
  • Communication skills (you know how to explain complex concepts in a clear and intuitive way) and you love sharing ideas with others
  • Project management skills – you’ll have to handle projects starting from planning to deployment!
  • The knowledge of Agile and DevOps methodologies
  • Experience with SCORM/AICC/TinCan (familiarity with JIRA is a plus!)

If you have:

  • Experience with Coveo, Salesforce, Sitecore or MS Dynamics, you’ll win our heart!

This sounds like you?

✨Send us your resumé and a portfolio of your work and/or your website to show us your exceptional skills and convince us that you are THE person we need to optimize the training experience of our customers! Join the #Coveolife!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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