Development Manager - Service

  • Province of Quebec (Canada)
  • Research and Development
  • Full-time
  • Hybrid
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Imagine a world without customer cases...that, is our vision.

How? Through amazing self-service experiences and essential solutions that support organizations can use to reduce the effort needed to answer customer questions.

As a Development manager in this unit, you’ll lead the Service core team in charge of the zero-code experience builder that powers our new generation of Coveo integrations, and the administrative platform that powers the numerous service products. 

This tool is a React/TypeScript/Scala full-stack application that allows our customers to easily build support experiences, without the need for code. It offers several UI customization options, and a vast set of options, ranging from simple color changing elements to setting up the Coveo Relevance Generative Answering, our LLM based offering.

Although there is no typical day in this role, here is a glimpse at your responsibilities: 

  • Lead and manage a team of developers and foster a positive and collaborative team culture.
  • Allocate resources effectively and establish priorities to meet strategic product objectives.
  • Provide mentorship and professional development opportunities for team members.
  • Oversee the design, implementation, and maintenance of crucial project features.
  • Ensure the availability, scalability, and performance of systems.

Here is what could qualify you for the role: 

  • Experience in managing front-end and full-stack development teams.
  • Experience in collaborating with cross-functional roles, like PM, UX, QA and documentation teams.
  • A proven track record of building intuitive and simple to use applications.
  • Experience with TypeScript/React and Java/Scala.
  • Experience with B2B products.

Do you think you can bring this role to life? 

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. Send us your application, we want to get to know you! 

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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