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Tactical, Operational and People Leader in our Professional Services organisation
Coveo is a leader in providing AI-powered search experience. We strive for relevancy by providing intelligent search through AI technologies like machine learning and behavioural data to bring personalized content-rich digital experience for customers, partners, dealers and employees.
Our Professional Services department are client-facing technical experts and lead the implementation of our intelligent search platform for our world class customers (think Dell, Salesforce, Toyota, Bain & Company). They make relevancy a reality and elevate our customers' business outcomes by indexing their content and delivering search results that are relevant to their users, all while ensuring the solution is bespoke to our customers.
Our incoming Team Lead (we're looking at you!) will be leading the London Professional Services technical team (think client-facing developers), while aligning with the PS leadership team to build and nurture best-in-class service offerings.
Here are some responsibilities you might encounter
- Review and manage resource allocation by prioritizing your team members' backlog items to ensure the latest work status is updated;
- Be a key influencer to the quality and excellency of your team by coaching, leading and mentoring our incredible Technical Consultants through their blockers and project escalations;
- Promote knowledge sharing and process management to continuously improve the delivery process and our service offerings
- Conduct 1-1 meetings with employees to monitor their development at Coveo, provide constructive feedback and identify continuous improvement opportunities;
- Review ongoing implementation projects to ensure the schedule and budget is on target with the expected go-live schedule;
- Coach and advise employees on a communication plan with a complex customer;
- Work closely with Tia, our HR Business Partner, on developing a professional development framework to onboard a new technology in our knowledge arsenal;
Experience and skills that would impress us
- 2+ years of experience as a team lead, with a demonstrated flair for people management
- 5+ years of technical experience as a client-facing developer - JavaScript and TypeScript are part of our daily tech stack
- Strong project management skills to take on resource allocation, and balancing your team’s billable workload
- Strong experience with SaaS implementations as a external consultant using agile methodologies
- Experience and strong interest in continuous improvement, and delivery processes and tools
We have a fit? If you’re just as passionate as us about leading a world-class Professional Services team, send us your resume because we'd love to have a chat with you about this opportunity!
Don’t worry if you are missing a couple of the attributes outlined above. If you think you have what it takes, and would be a good fit for the role - we would absolutely love to hear from you. Join the #CoveoLife!
Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!
