Technical Consultant - Professional Services

  • Vancouver, British Columbia, Canada
  • Professional Services
  • Full-time
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The Technical Expert in our Professional Services Team

As our Technical Consultant, you will implement and integrate our AI cloud solutions to improve the digital experience of our customers' employees and their own customers. This role is part of our Professional Services, i.e. THE team that brings the Coveo product to life for our clients. You're the guide, the point guard, and the technical advisor for our clients throughout the implementation phase.

We've got game-changing features to make relevancy achievable for our clients and improve their customers' digital journey. As the Technical Consultant, you make this product a reality by using your technical skills and consulting mindset to configure Coveo's product perfectly to our customers' needs and environment. When we talk about customization, we don't mean changing the colour of the UI here. At Coveo, we're talking about indexing, in the cloud, millions of documents in many different systems and delivering search results that are relevant to the user’s situation in less than a second, all to ensure an exceptional digital search experience.

How do we do this? Here's what you can expect on the day-to-day:

  • Develop innovative solutions by improving and customizing our “Out of the box” functionalities above customers expectations and that will fit with all their systems.
  • Deploy the solution so it connects with the customer's systems in place: that means on premise for some, in the cloud for others and even a mix of both for specific customers…
  • Configure and optimize our solution so it consolidates information and ensures features, functionalities and plug-ins
  • Fine-tune their relevance rankings so that the list of results is contextualized for users
  • Transform our users' experience with intuitive and easy-to-use customizable interfaces and JavaScript libraries implementation. These will allow Coveo to naturally fit with the client’s systems.

Does this sound familiar? Here are the job requirements:

  • 7+ years of experience and strong coding skills with JavaScript, Typescript, Python, and HTML/CSS. C# and Java are nice-to-haves!
  • Experience in web applications deployment (AWS, Azure, IIS, etc.) in a Windows or Cloud environment.
  • Data normalization and field mapping are concepts that you are familiar with
  • Entrepreneurial spirit, you feel you achieve so much more by working along with a customer or partner than alone between four walls.
  • Consulting and/or client facing experience, understand the importance of timely communications and see value in collaborating with colleagues to find the best possible solution
  • We can count on you to take leadership and ownership of a project. You have the ability to prioritize and work under pressure in a structured, resourceful and thorough manner

 

If our tech stack is right up your alley, and you've always enjoyed the sense of ownership that working with clients bring... Coveo's Professional Services team is the place for you. Join the #Coveolife!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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