Senior Technical Consultant - Professional Services

  • Canada
  • Professional Services
  • Full-time
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The Technical Expert in our Professional Services Team

(this role's location is attached to Montreal, but we are open to remote in Canada!)

First time hearing about Professional Services? We are THE technical team that brings the Coveo product to life for our clients. We're the guide, the sherpa, the point guard, and the technical advisor for our clients throughout the implementation phase!

As a Senior Technical Consultant in our Professional Services (PS) team, you will implement and customize our product perfectly to our customers' needs and environment. You'll lead our customers through a successful delivery of our search solution by using your technical skills (JavaScript & TypeScript) and consulting mindset.

But hold on! When we talk about customization, we don't mean changing the colour of the UI here. At Coveo, we're talking about indexing, in the cloud, millions of documents in many different systems and delivering search results that are relevant to the user’s situation in less than a second, all to ensure an exceptional digital search experience.

Did we pique your interest? Well let's not stop there! Here's a blogpost about our PS Developers' experience: https://tinyurl.com/5758ybct

How do we do this? Here's what you can expect on the day-to-day:

  • Develop innovative solutions by improving and customizing our “Out of the box” functionalities based on our customers needs and expectations, all while ensuring the solutions fit with their existing systems (ex: integration with SAP, Salesforce, ServiceNow, Zendesk, and more!).
  • Deploy the solution so it connects with the customer's systems in place: that means on premise for some, in the cloud for others and even a mix of both for specific customers…
  • Configure and optimize our solution so it consolidates information and ensures features, functionalities and plug-ins.
  • Fine-tune their relevance rankings so that the list of results is contextualized for users.
  • Transform our users' experience with intuitive and easy-to-use customizable interfaces and JavaScript libraries implementation. These will allow Coveo to naturally fit with the client’s systems.

Does this sound familiar? Here are the job requirements:

  • 8+ years of experience of coding skills with primarily JavaScript and Typescript. If you've got Python, HTML/CSS, AngularJS, C# and/or Java... well that's even better!
  • Experience in web applications deployment (AWS, Azure, IIS, etc.) in a Windows or Cloud environment.
  • Data normalization and field mapping are concepts that you are familiar with.
  • Consulting and/or client facing experience, understand the importance of timely communications and see value in collaborating with colleagues to find the best possible solution.
  • Entrepreneurial spirit, you feel you achieve so much more by working along with a customer or partner than alone between four walls.
  • We can count on you to take leadership and ownership of a project. You have the ability to prioritize and work under pressure in a structured, resourceful and thorough manner.

Do we have a fit? If our tech stack is right up your alley, and you've always enjoyed the sense of ownership that working with clients bring... Coveo's Professional Services team is the place for you. Join the #Coveolife!

Don’t worry if you are missing a couple of the attributes outlined above. If you think you have what it takes, and would be a good fit for the role - we would love to hear from you!

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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