Senior Technical Success Enablement Manager

Province of Ontario (Canada); Province of Quebec (Canada)
Marketing
Remote or Hybrid

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Turn technical expertise into customer impact

What if you could shape how an entire Technical Success organization turns deep technical expertise into measurable customer outcomes? As Senior Technical Success Enablement Manager, you’ll build the capabilities, learning experiences, and tools that help our teams confidently guide customers toward greater value from the Coveo Platform.

This role sits at the intersection of technology, customer success, and enablement. You’ll partner closely with Technical Success leadership, Product, subject-matter experts, and Commercial Enablement to translate complex technology and customer challenges into practical, scalable learning experiences.

As our Senior Technical Success Enablement Manager, you will:

Own the Technical Success enablement strategy and roadmap, identifying capability gaps and defining competency expectations, learning paths, and proficiency standards across the organization.
Build scalable onboarding and continuous learning journeys that accelerate customer readiness and develop capabilities throughout Technical Success practitioners’ progression.
Partner with Product and technical subject-matter experts to translate Coveo Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical, role-specific learning.
Strengthen how Technical Success practitioners diagnose customer situations, uncover risks and opportunities, and connect technical decisions to adoption, customer objectives, business outcomes, and value realization.
Develop customer-facing capabilities including discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
Create assessments, certifications, labs, and other applied learning experiences, measuring proficiency, behavior change, adoption, and enablement’s contribution to Technical Success outcomes.

Here is what will qualify you for the role:

5+ years of experience across enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline. Extra points if you have experience in solution engineering, solution architecture or implementation success.
Experience building and leading enablement programs for technical or highly specialized audiences, with a strong understanding of the behaviors that drive customer adoption, retention, and value realization.
Technical aptitude and credibility, with the ability to understand enterprise software architecture, integrations, application programming interfaces (APIs), data flows, troubleshooting concepts, and complex customer environments.
Strong facilitation, communication, and stakeholder-management skills, with the ability to simplify complex concepts, coach others, and influence senior leaders and technical experts across functions.

What will make you stand out:

Hands-on experience with the Coveo Platform or significant experience with enterprise search, artificial intelligence (AI)-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
Previous experience in a customer-facing technical role such as Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
Experience designing competency models, learning journeys, certifications, assessments, or other proficiency-based enablement programs for teams supporting complex enterprise customers.
A track record of turning learning into measurable behavior change and business impact within a rapidly evolving software-as-a-service or artificial intelligence organization.

Do you think you can bring this role to life? Send us your application, we want to hear from you!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.

Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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Senior Technical Success Enablement Manager

Turn technical expertise into customer impact

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