Technical Writer Intern- Winter 2023

  • Montreal / Quebec City (Province of Quebec, Canada)
  • Internships
  • Intern
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Your mission: make an impactful contribution with your excellent writing skills!

The Coveo Documentation Team is responsible for maintaining and improving our documentation site, which is used daily by our customers to understand and use the Coveo solution to its full potential. During this internship, you will be responsible for conducting an analysis of the article searches conducted on our site to identify the relevance of the content to our customers.

If you are someone who enjoys improving the interactions with a site as much as the technical writing of its content, look no further; we have the perfect position for you! 

 

So, what’s a typical day like?

  • You start your day on a call with your coach to review some surveys and analyze how to make our most popular articles on indexing content more helpful for our users. 
  • Time to start writing and editing in AsciiDoc (the language used by the team); you share your creative ideas with the team!
  • When testing, you determine an issue that aligns with the knowledge article on content security! 
  • You end your morning by interviewing a product manager to better understand a new feature of our product and how to best document it to our clients! 
  • You take some well-deserved time off and attend a lunch and learn elaborated specifically for our cohort of interns.
  • After lunch, you revisit some survey feedback and communicate the reported issues with subject-matter experts. 
  • You end your day by meeting with your internship coach to discuss the good and bad things you did during the week. This is also the perfect opportunity to ask your questions!

 

Are you our next intern superstar?

If you’re looking to dive into the SaaS world and perfect your skills, which include; conducting in-depth analysis, testing products, and writing articles in a cohesive manner; this is the opportunity that will challenge you! 


We want to hear from you if: 

  • You’re currently enrolled in either a journalism, professional writing, or communications program with a minor in computer science
  • You’re at your best when you are conducting in depth research analysis
  •  You have excellent writing skills 
  • You’re autonomous and flexible. At Coveo, an intern frequently works on several projects in parallel!
  • Be passionate about technology; you’re always learning and keeping up with current trends. 
  • Be proud of what you create; you strive for improvement and are self-disciplined.

 

Additional qualities that will catch our attention:

  • You have completed at least one internship in a similar role 
  • You’re not afraid to ask the right questions to have a thorough understanding of your tasks ; knowing you don’t know everything is highly important to succeed.
  • You’re willing to take the initiative and work independently - grab the freedom you’re offered and run with it!
  • You have great organizational and time management skills, which you use towards finding meaningful solutions.

 

Why do an internship at Coveo?

An internship at Coveo is an opportunity to be part of a passionate, talented team working at the cutting edge of technology.
This is not our first rodeo! We have been welcoming and supporting interns with us since 2008! It is important for us to support the next generation and pass on our knowledge and good practices to students. You will be entrusted with projects that meet your ambitions, and you will be supervised by a coach who will impart to you a wealth of knowledge that only a workplace can offer you. You will of course be invited to participate in all of the company's activities. With our flexible hybrid work model, we will see you at the office at least twice a week. 

 

Join the Coveolife! 

Experience comes in many forms but we offer challenges that meet your ambition; to enable you to learn consistently.
We encourage all candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. 

Please note: Due to most of the team members being located in the province of Quebec and the internship being hybrid, we will prioritize candidates located in the province. If you were intending on relocating to Montreal or Quebec City for your internship - please let us know. 

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

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Is there a preferred pronoun we should use? / Y a-t-il un pronom spécifique que nous devrions utiliser? (optional/optionnel)
Are you currently legally allowed to work in Canada? / Es-tu présentement légalement autorisé.e à travailler au Canada?*
Is your internship credited by your learning institution ? / Est-ce que ton stage est crédité par ton institution scolaire ?*
Do you live in the province of Quebec ? / Est-ce que tu habites dans la province du Québec ?*
For more information regarding how we use your personal information as part of the recruitment process, please read our Candidate Privacy Policy available: https://www.coveo.com/en/pages/applicant-and-candidate-privacy-notice / Pour obtenir plus d'information concernant l'utilisation de vos données personnelles lors du processus de recrutement, veuillez consulter notre Déclaration de protection de la vie privée : https://www.coveo.com/fr/pages/declaration-de-protection-de-la-vie-privee-des-candidats*
How did you hear about Coveo? / Comment as-tu entendu parler de Coveo?*
Where do you currently study ? / Où étudies-tu présentement ?*
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