Technical Writer Intern: Summer 2023

  • Montreal / Quebec City / Sherbrooke (Province of Quebec, Canada)
  • Internships
  • Intern
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Make an impactful contribution with your excellent writing skills!

The Coveo Documentation Team is responsible for maintaining and improving our documentation site, which is used daily by our customers to understand and use the Coveo solution to its full potential. During this internship, you will be responsible for conducting an in depth analysis of the articles which appear on our documentation site. 

Do you enjoy enhancing the interactions with a site and the technical writing of its content?If you’re looking to dive into the SaaS world and perfect your skills, which include; conducting in-depth analysis, testing products, and writing articles in a cohesive manner; this is the opportunity that will challenge you! 

So, what’s a typical day like?

  • You start your day off with a team meeting (scrum) to track the progress on the team’s different projects and elevate each other by sharing innovative ideas
  • Time to start writing and editing in AsciiDoc (the language used by the team); you share your creative ideas with the team! When testing, you determine an issue that aligns with the knowledge article on content security! 
  • You end your morning by interviewing a product manager to better understand a new feature of our product and how to best document it to our clients! 
  • It’s already lunch time! You attend a lunch and learn as you seek to benefit from your colleagues’ expertise
  • After lunch, you revisit some survey feedback and communicate the reported issues with subject-matter experts. 
  • The day is coming to an end! You’ve learned so much in a day and are already and assess your contribution in cultivating excellence! Until then, you join your colleagues for Smash tournament to celebrate your successes 

Ready to become our next intern superstar?
Requirements:

  • You’re currently enrolled in either a journalism, professional writing, or communications program with a minor in computer science. 

  • You have prior experience conducting in depth research analysis; either in an academic or professional setting. 
  • You have excellent writing skills; you aspire to be a technical writer. 
  • Strong sense of ownership; always finding ways to learn and keeping up with current trends. 
  • You are proud of what you create; you strive to grow and are results-driven 

Do you also possess the following skills? That’s Great: 

  • You have completed at least one internship in a similar role 
  • You are curious by nature, you  seek answers to further understand what you don’t know
  • You take initiatives and work independently.
  • You possess great organizational and time management skills 

Why Coveo? 

An internship at Coveo is an opportunity to be part of a passionate, talented team that encourages you to see through your ideas and initiatives while working with cutting edge technology tools. 

This is not our first rodeo! We have been welcoming interns with us since 2008! It is important for us to support the next generation and pass on our knowledge and expertise to students. You will be entrusted with projects that meet your ambitions and you will be supervised by a coach who will impart to you a wealth of knowledge that only a workplace can offer you.  We work in a hybrid way and like to meet at the office at least twice a week to exchange around the coffee machine and enjoy the time as a team. You will of course be invited to participate in all of the company's activities. We can't wait to meet you! 

Join the Coveolife!

Experience comes in many forms but we offer challenges that meet your ambition; to enable you to learn consistently. 

We encourage all candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. 

 

Please note: Due to most of the team members being located in the province of Quebec and the internship being hybrid, we will prioritize candidates located in the province only.

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people.

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Is there a preferred pronoun we should use? / Y a-t-il un pronom spécifique que nous devrions utiliser? (optional/optionnel)
Are you currently legally allowed to work in Canada? / Es-tu présentement légalement autorisé.e à travailler au Canada?*
Is your internship credited by your learning institution ? / Est-ce que ton stage est crédité par ton institution scolaire ?*
Do you live in the province of Quebec ? / Est-ce que tu habites dans la province du Québec ?*
For more information regarding how we use your personal information as part of the recruitment process, please read our Candidate Privacy Policy available: https://www.coveo.com/en/pages/applicant-and-candidate-privacy-notice / Pour obtenir plus d'information concernant l'utilisation de vos données personnelles lors du processus de recrutement, veuillez consulter notre Déclaration de protection de la vie privée : https://www.coveo.com/fr/pages/declaration-de-protection-de-la-vie-privee-des-candidats*
Where do you currently study ? / Où étudies-tu présentement ?*
Dans quelle langue préfères-tu que nous communiquions avec toi? / In what language do you want us to communicate with you?*
Are you available to work 40 hours per week for the duration of this internship? / Es-tu disponible pour travailler à temps plein (40 heures) pour la durée de ce stage ?*
We're sorry, we have not been able to submit your application. Please try again. If the problem persists, please send us a message at hr@coveo.com.
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