Education Services Intern - Summer 2021

  • Montreal / Quebec City
  • Internships
  • Intern
See All Positions

The challenge (if you accept it) : contribute to the training of our customers ! 

We’re the leader of our industry and, in order to keep winning market share, we need to educate our customers about the full power of our solutions. 

As our Education Services Intern, you’ll have the opportunity to support and  work closely with our instructional designers and collaborate with our customer success team. Once you are  up to speed with our technology, you will be presented with new and exciting challenges to develop and create training and programs  that support our customer. 

If you are passionate about technology and being in service of customers and partners, this could be the perfect opportunity for you to have a meaningful impact on the growth and development of our team ! 

Main priorities to focus on:

  • Supporting and working closely with the instructional designers on e-learning development, training validation, and ensuring programs achieve learning objectives and customer satisfaction targets
  • Work in collaboration with other team members to develop training courses and certification programs 
  • Have an  understanding of the strategic vision of our Education Services  team to align, prioritize, and map the workload.

You're a self-driven and passionate candidate ?

If you are highly organized and able to manage multiple projects independently, meeting deadlines and objectives for each, this might be the right opportunity for you! 

It’s very simple, we want you to; 

  • Communicate effectively in both English and French;
  • Have excellent communication, writing, and editing skills;
  • Have a relevant experience in training, customer success, or support;
  • Have experience with  in e-learning authoring tools such as Articulate, Captivate, or others;
  • Be curious;
  • Be humble and  empathetic;
  • Have great professional maturity & integrity; 
  • Have passion for technology.

So, what’s a typical day like ?

  • You start your day with a Scrum meeting to track the progress on the different projects your team is currently working on. It’s the ideal moment to understand the vision of the team and align with your coworkers
  • After, you jump in another call with a fellow Instructional designer. You have a new training request you need to address. 
  • You take a few moments to review some of the objectives of ongoing learning programs and ensure that customer satisfaction meets targets
  • It’s already lunch time ! You take some well deserved time off and attend a lunch and learn created specifically for our cohort of interns
  • In the afternoon, you meet with a few of your colleagues to develop a new training course. You design a roadmap for the project
  • After that, you spend some time working on the milestones you just set with your team
  • The day is already over ! You close your computer happy that you spent your day surrounded by bright, curious, and respectful people, eager to grow their teammates and colleagues.

Why Intern at Coveo?

Interning at Coveo is an opportunity to be part of a passionate and talented team working with bleeding edge technology. This is not our first rodeo! We have welcomed and accompanied interns since 2008! You will be entrusted with the development of projects worthy of your aspirations and ambitions and you will be supervised by a coach who will share with you a wealth of knowledge that can only be taught in a workplace. Even if we are working from home, we still have many ways to connect; hackathons, lunch and learn, 5 @ 7 to only name a few !

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!