Team Lead, Business Relation Manager

  • Quebec, Canada
  • Information technology, Information system
  • Full-time
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Be the leader of improving our business technology strategically

Our Business Relation Managers (BRM) are experts in Strategic Planning and Continuous improvement, focusing on adoption of current techno and future deployment to meet business objectives. By closely collaborating with their respective teams, they are key players in the yearly Strategic planning, regular Process improvements projects and supporting the ongoing review of BUs technology request. We are looking for a leader who can inspire our BRM team, be the team coordinator and also act as a BRM.

As agents of the Information Systems Department (IT/IS), the BRM represents the departments or teams assigned to them to ensure that they can benefit from the best technological solutions that exist on the market and within our own key corporate technologies. The BRM therefore understands the realities and process of the business teams and the technological environment to provide solutions that offer quantifiable added value. The leader of the team will participate into developing new relation with Coveo’s executive and Business Leaders and align his team to determine global priorities Come and act as a leader to stimulate the adoption of new digital tools, technologies, process, and strategies internally.

The days are never the same at Coveo, but to give you an idea…

  • Lead the morning scrum meeting to dispatch in the team the weekly request of the Business Unit. You want to ensure that the IT/IS Delivery teams will work and focus on the priorities of your BUs. You will take your decision: is this a project you will take, that you will assign to your team or are you going to mentor your BU in a self-service/coaching mode?
  • You take a coffee and read your messages. You have just been tagged on the #technology Slack channel. This is an article on a new type of software that could help one of your assigned teams. But first, you look into our software catalogue to see if we already have something suitable to their requirements. 
  • During lunch, you benefit from Coveo’s best: are you going to lunch downtown or assist to a remote Webinar? Personal time or Growing time, local or remote, tough choice! 
  • After lunch, you prepare for that important briefing you will give to the VP on his team applications portfolio. Current usages, cost and future requirements are at the center of your presentation. It’s showtime. You may also be attending the one of your more junior staff members.
  • Then it's time to plan. Sit down with one of the business leaders in your team with whom you've built a relationship over the past quarters. You'll discuss new requests you've gathered, priorities for the next 6 months and status updates on larger initiatives both in that team and cross company. This information will be key for you to drive the IT/IS priorities. You make sure that your team planning is all aligned.
  • You end the day with a post-mortem meeting to present the implementation results and the initial usage data for one of the systems that you recently implemented with one of your assigned teams
  • You leave excited for your busy day and you are already looking forward to tomorrow. Rest well, every day here is as stimulating!

At Coveo, we first look for a personality...

Are you passionate about tech and are you up to date with everything that comes out on the market? Do you firmly believe that data speaks, and do you know how to advocate for it? Are you motivated and is your head full of ideas? Are you known for always being in solution mode? Do people around you always feel that things are moving forwards? Is collaboration a second nature to you? Creativity, open-mindedness, curiosity … do you have it all in your DNA? You do not shy in f complex problems?

Does the previous paragraph resonate with you? Great, so here is what will catch our attention when reading your resume:

  • You are feeling ready for a Strategic Leadership assignment. Small team, big exposure. Have you ever done this before or is this your natural next step? 
  • Your experiences in Strategic planning, Continuous Improvements and Change Management.
  • You are comfortable with the management of large complex application ecosystems.
  • You can work both in French and English... Bonjour/ Hi ;) 
  • You can do projects from start to finish without an instruction manual but document the process as you go. If you have examples, we want to hear them!
  • Your active participation in projects including data analysis
  • You have been an admin of one or more technologies associated with Marketing, Customer Success, Professional Services, R&D, Procurement, Education, HR, and other critical functions.

You read the description and you feel like you are the person we need?
Go ahead, apply and join the #Coveolife

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!

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