Manager, System Administration

  • Province of Quebec (Canada)
  • Information Technology
  • Full-time
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Join our dynamic IT team and become the pillar that supports Coveo’s internal infrastructure 

We’re looking for a proactive and experienced System Administrator with leadership qualities and a passion for security, ready to take on the challenge of leading a hard-working team and ensuring the success of our internal infrastructure. This role requires a combination of leadership skills, technical expertise, and a strategic mindset.

What makes this opportunity exciting?

You will play a crucial role in leading the efforts of our system administration team and ensuring the efficiency, security, and availability of our systems. As a people manager with a technical background, you will have the opportunity to lead various technology projects safeguarding Coveo’s digital assets and contribute to ensuring the reliability and security of our IT infrastructure.

In this role, you will: 

  • Lead and manage a team of system administrators, by fostering a positive and collaborative team culture.
  • Allocate resources effectively and establish priorities to meet project and operational needs.
  • Provide mentorship and professional development opportunities for team members.
  • Oversee the design, implementation, and maintenance of IT infrastructure.
  • Ensure the availability, scalability, and performance of systems and networks.
  • Identify areas for improvement in security and network technologies by implementing continuous monitoring mechanisms.
  • Assist the team in resolving urgent cases for Coveo employees (presence at the office required 2-3 days/week in Montreal or Quebec).
  • Communicate effectively with leadership and provide regular updates on security and system administration activities.
  • Collaborate with other IT teams, departments, and external stakeholders or third party providers. 

Here is what will qualify you for the role

  • Previous leadership experience, whether in a professional or personal context, which helped you develop skills in motivating and managing a team, giving timely and candid feedback and supporting their growth and development. 
  • About 5 years of experience working with various systems, technologies and SaaS solutions/providers (Google Workspace, Microsoft 365, AWS, etc.), as well as networks and firewalls experience, with an emphasis on maintenance and debugging.
  • French speaking is a must, and a good level of English is required as you will have to deliver presentations to higher leadership and executive teams both french and english speaking.

What will make you stand out

  • In-depth knowledge of agile methodology and project management.
  • Proactive mindset, anticipating and addressing potential issues before they arise.
  • Strong collaborative skills and a passion for sharing ideas with colleagues.

Do you think you can take on this challenge?

Send us your CV, we want to get to know you! 
You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable. 

Join the #Coveolife

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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