Information System Business Partner (ISBP)

  • Montreal / Quebec City
  • Information technology, Information system
  • Full-time
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Come and find the best digital solutions on the market!

Our information system business partners (ISBP) are experts in the full cycle of adopting and deploying new technologies to meet business objectives. By closely  collaborating with their respective teams, they are present from need identification to the multiple implementation stages and user education, including the search for potential suppliers and all the ensuing processes.

As agents of the Information Systems Department (IT/IS), the ISBP represents the departments or teams assigned to them to ensure that they can benefit from the best technological solutions that exist on the market and within our own tech stack. The ISBP therefore understands the realities of the business teams and the technological environment to provide solutions that offer quantifiable added value. To ensure value creation, ISBPs must monitor their results, gather feedback and provide technological advice to ensure optimal return on investment (ROI).

Come and act as a champion for success to stimulate the adoption of new digital tools, technologies and strategies internally.

The days are never the same at Coveo, but to give you an idea…

  • Attend your morning scrum meeting to discuss your major implementation project (eg ITSM, ERP, etc.). A project manager has assigned you on different tasks and will need your contribution to meet today's challenges.
  • You take a coffee and read your messages. You have just been tagged on the #technology Slack channel. This is an article on a new type of software that could help  one of your assigned teams. But first, you look into our software catalogue to see if we already have something suitable to their requirements 
  • During lunch, you attend the bi-weekly ISBP meeting. You will have a chance to share your current projects and suggest ways to collaborate with the other ISBPs.
  • After lunch, you prepare for that important briefing you will give to the VP on his team applications portfolio. Current usages, cost and future requirements are at the center of your presentation. 
  • Then it's time to plan ahead. Sit down with one of the business leaders in your team with whom you've built a relationship over the past quarters. You'll discuss new requests you've gathered, priorities for the next 6 months and status updates on larger initiatives both in that team and cross company.
  • You end the day with a post-mortem meeting to present the implementation results and the initial usage data for one of the systems that you recently implemented with one of your assigned teams
  • You leave excited for your busy day and you are already looking forward to tomorrow. Rest well, every day here is as stimulating!

At Coveo, we first look for a personality...

Are you passionate about tech and are you up to date with everything that comes out on the market? Do you firmly believe that data speaks and do you know how to advocate for it? Are you motivated and is your head full of ideas? Are you known for always being in solution mode? Do people around you always feel that things are moving forwards? Is collaboration a second nature to you? Creativity, open-mindedness, curiosity … do you have it all in your DNA? You do not shy in front of complex problems?

Does the previous paragraph resonate with you? Great, so here is what will catch our attention when reading your resume:

  • Your experiences in implementing large-scale systems
  • You are comfortable with the management of large complexe application ecosystems.
  • You can work both in French or English... Bonjour/ Hi ;)
  • You can do projects from start to finish without an instruction manual. If you have examples, we want to hear them!
  • Your active participation in projects including data analysis
  • You have been an admin of one or more technologies associated with Marketing, Customer Success, Professional Services, R&D, Procurement, Education, HR, and other critical functions.

You read the description and you feel like you are the person we need

Go ahead, apply and join the #Coveolife

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!