Information System Business Partner (ISBP)

  • Montreal or Quebec city
  • Information technology, Information system
  • Full-time
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Come and find the best digital solutions on the market


Our information system business partners (ISBP) are experts in the full cycle of adopting new technologies. By closely  collaborating with their respective teams, they are present from need identification to the multiple implementation stages and user education, including the search for potential suppliers and all the ensuing process.

As agents of the Information Systems Department (IS / IT), the ISBP represents the departments or teams assigned to it to ensure that they can benefit from the best technological solutions that exist on the market. The ISBP therefore understands the realities of the business and the technological environment to provide solutions that offer quantifiable added value. To ensure value creation, ISBPs must monitor their results, gather feedback and provide technological advice to ensure optimal return on investment (ROI).

Come and act as a champion for success to stimulate the adoption of new digital tools, technologies and strategies internally.


The days are never the same at Coveo, but to give you an idea…

  • Attend your morning scrum meeting to discuss your major implementation project (eg ITSM, ERP, etc.). A project manager has assigned you on different tasks and will need your contribution to meet today's challenges.
  • You take a coffee and read your messages. You have just been tagged on the #technology Slack channel. This is an article on a new type of software perfect for helping one of your assigned teams.
  • During lunch, you attend the bi-weekly ISBP meeting. You will have a chance to share your current projects and suggest ways to collaborate with the other ISBPs.
  • Then go through your to-do list. There is no shortage of project ideas but you will have to take a look at the strategic plan and meet with managers to determine which ideas will be prioritized for the next quarter.
  • You end the day with a post-mortem meeting to present the implementation results and the initial usage data for one of the systems that you recently implemented with the team in question.
  •  You leave excited for your busy day and you are already looking forward to tomorrow. Rest well, every day here is as stimulating!


At Coveo, we first look for a personality

Are you passionate about tech and are you up to date with everything that comes out on the market? Do you firmly believe that data speaks and do you know how to advocate for it? Are you motivated and is your head  full of ideas? You are known for being in solution mode ... with you we feel that things are moving forwards? Is collaboration a second nature to you? Creativity, open-mindedness, curiosity ... you have it all in your DNA?


Does the previous paragraph resonate with you? Great, so here is what will catch our attention when reading your resume:

  • Your experiences in implementing large-scale systems
  • You can work both in French or English... Bonjour/ Hi ;)
  • You can do projects from start to finish without an instruction manual. If you have examples, we want to hear them!
  • Your active participation in projects including data analysis
  • You have been an admin of one or more internal technologies (ERP, ITSM, HRIS, etc.)


You read the description and you feel like you are the person we need?

Go ahead, apply and join the #Coveolife

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!