Enterprise Systems Director (Corporate Tech Stack)

  • Montreal / Quebec City
  • Information technology, Information system
  • Full-time
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As Coveo’s Director of Information Systems, you will be a part of a new role at Coveo reporting directly to CIO. You will be responsible for spearheading the development and maturity of the enterprise systems teams in ambitious, forward-looking organization.

You will be in charge of multiple technology teams, like Web, CRM, Digital Community, and HRIS all working together towards a unified goal, with whom you will be working very closely.

In this role, you will support team leads and directors in making strategic decisions that define our overall Information Systems roadmap and experience firsthand how your work is impacting internal customers - Sales, Marketing, Global Services, R&D and Administration. 

You will also be able to do research and development, initiate the development and evolution of new enterprise technology stack offerings, publish white papers, interview and hire future employees, and craft the most advanced information systems organization that is secure, reliable and imperative for Coveo’s success.

The days are never the same at Coveo, but to give you an idea, you will be responsible for…

  • Plan, evaluate and coordinate different projects surrounding the technology environment in line with the operational and strategic business needs;
  • Manage competing priorities coming from internal departments to build a strong product evolution roadmap across teams;
  • Troubleshoot escalations and mitigate critical problems;
  • Track the patterns among issues and escalations, build solutions and apply solutions that work across enterprise systems tech stack teams;
  • Ensure the continuous operations and performance of the information systems environment that supports the strategy;
  • Evolve Coveo’s ever-growing technology stack teams align and their efforts support the strategic business’ goals;
  • Contribute to the relationship with external suppliers in regards to implementation and enhancement of existing systems;
  • Manage the Communication across tech stack teams and the teams external to the department.

Qualifications

To succeed in this role, we look for your unprecedented drive and team fit, but apart from that,

  • 7 years of experience in a Professional Services, Consulting, Enterprise Technology Architecture or Product Ownership experience in an SME or large organization;
  • Degree in Business Technology, Security or College Degree in Computer Sciences;
  • Excellent communication skills in both French and English;
  • Great priority management skills (roadmap and backlog) and capacity to work under pressure;
  • Experience in product ownership capacity one of the following is an asset: Sitecore, ServiceNow, Salesforce, Workday.

You read the description and you feel like you are the person we need?

Go ahead, apply and join the #Coveolife

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!