Delivery Manager

  • Montreal / Quebec City
  • Information technology, Information system
  • Full-time
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The guardian of everything new - never let your teammates miss out on a new release!

Our Information System team offers shared services to the entire Coveo team, and planning is our expertise! Does it sound like an interesting challenge? It's time to join this great team and put your talent to work. In collaboration with the Director of Information Systems, Solution Release Manager will plan, coordinate and monitor the deployment of new software features for our products.

Currently, it is everyone's responsibility to ensure the level of readiness of our business units when launching a product. We want to welcome you, our new Solution Release Manager who will help us centralize various follow-ups, implement and document the best release practices and measure our level of readiness for change.

This role will cover our entire product portfolio. This is your real chance to have an impact and to ensure the effectiveness of our deployment efforts, which in turn have a direct impact on our Customer Experience! What will your day look like?

  • You start your day by participating in a Scrum meeting of one of the development teams. This lets you get a feel of the team’s progress.
  • Afterwards, you immediately jump on a video call with a Product Manager to discuss the upcoming launch of a new development. Today the meeting is about a new Machine Learning algorithm that is not yet a part of our catalog.
  • It's already lunch time! You take a well-deserved rest and why not, attend one of our many social events at Coveo!
  • When you get back from lunch, you make sure that the different business units are up to date with their training. At the end of the day, you will communicate the news that everyone is ready for the launch.
  • Then, your manager set aside time this afternoon to make sure everything is running smoothly with the preparation for a big update launch. You discuss the dynamics between the units, the technical challenges ahead and the initiatives you might take to find the solution to your current challenges.
  • You end your day by documenting the progress you've seen today. We want to share as much and give maximum visibility to all!

Do you have it in you? We're looking for someone who:

  • Has strong interpersonal skills. At Coveo, Solution Release Manager will lead by influence rather than be an authoritarian; and this, with all our business units!
  • Is able to understand the big picture.
  • Enjoys taking initiative.
  • Is passionate about high tech.
  • Has a strong interest in Change Management. User impact analysis, training and communication plans have no secret to you.
  • You are a strong ambassador when it comes to endorsing a new product.

Our ideal candidate would also possess the following traits:

  • An excellent knowledge of the software life cycle in an agile environment.
  • Multiple experiences with a project management methodology (PMP, Agile) and the required tools.
  • Real-world experience working with sales, marketing and customer service teams in the software industry.
  • At least one project experience in change management and a strong interest in this domain.

You read the description and you feel like you are the person we need?

Go ahead, apply and join the #Coveolife

What is Coveo?

Coveo makes business personal. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioural data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centres and intranets efficient, effortless, content-rich, thus boosting conversion. Coveo is also embedded in many leading business applications from vendors including Microsoft Dynamics, Salesforce, ServiceNow, Sitecore, Xero and more.

What is it like to work at Coveo?

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. This is also why Coveo was named Employer of the year AND Company of the year 2019 by the Quebec Chamber of Commerce!