Technical Training Instructional Designer - SaaS Environment

  • Montreal / Quebec City (Province of Quebec, Canada)
  • Customer Enablement
  • Full-time
  • Hybrid
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Turn learning into a positive daily experience!

As a Coveo Instructional Designer, you'll collaborate in a dynamic SaaS environment with a team of passionate tech enthusiasts to create engaging and effective training materials. Your role is pivotal in developing pedagogically sound content that empowers employees, customers, and partners to fully leverage Coveo solutions. With a rigorous and innovative mindset, you'll simplify complex concepts and adapt seamlessly to evolving priorities. As part of our Global Enablement team, you'll contribute to scalable, learner-centric content that drives success for our customers, partners, and employees, supporting company growth across technical and commercial enablement.

As an Instructional Designer, you will:

  • Master Coveo’s suite of AI products - our key technology & concepts. 
  • Adhere to and participate in prioritization of content focus based on audience needs and business objectives. 
  • Collaborate with Product SMEs to develop engaging, customer-facing learning materials, primarily focused on technical enablement.
  • Engage with other enablement team members and Coveo teams, and partners to understand the customer audience, their priorities, and the effectiveness of current enablement strategies.
  • Conduct needs analysis, recommend learning strategies and activities, and develop materials in multiple formats for courses and programs.
  • Analyze learning material consumption, engagement and feedback data to help prioritize ongoing enhancements.
  • Create, and support stakeholders in creating courses in our LMS.

Here is what will qualify you for the role:

  • A bachelor’s degree (or equivalent) in IT/IS, software design, a technology-related field, instructional design, educational technology, or a related field.
  • Minimum of five years of experience in instructional design, particularly focusing on creating materials for customer-facing and technical teams, including instructor-led and facilitator-led training. Your experience should demonstrate an understanding of how technical content is best consumed. OR at least five years of experience mastering technologically complex concepts in a SaaS environment, explaining and presenting these in technical and layman’s terms to various audiences. 
  • Experience in the technology sector, preferably with SaaS/PaaS or software.
  • Strong communication and presentation-building skills, the ability to explain complex concepts clearly and intuitively, and a passion for sharing ideas collaboratively.

What would make you stand out:

  • A deep understanding of adult learning principles and the ability to use Bloom’s Taxonomy to create learning objectives and assessments.
  • Proficient with typical learning technologies and tools for audio/video recording and editing (Adobe Premiere Pro and Audition, Camtasia), visual editing (Figma, Adobe Illustrator and Photoshop), animation (Adobe After Effects), course creation (Adobe Captivate, Articulate Rise and Storyline, PowerPoint), and content management using an LMS.
  • Experience managing projects from planning to deployment using Agile methodologies.
  • Familiarity with project management tools such as JIRA, Confluence, and Asana.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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