Commercial Training Instructional Designer - SaaS environment

  • Province of Quebec / Province of Ontario (Canada)
  • Enablement and Education
  • Full-time
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Make learning a positive experience, every day!

As a Coveo Instructional Designer, you’ll work in collaboration with a multidisciplinary team of individuals who are as passionate as you are! Your expertise in developing pedagogically sound, interactive, engaging, and effective training material will be key to enhance our employees, customers, and partners’ experience.

You will be asked to build training materials that will allow various audiences to master and benefit from the full power of Coveo solutions. Your rigorous and innovative mindset will allow you to make the complex simpler to understand and apply.

The team :

The Global Enablement team at Coveo is responsible for technical and commercial onboarding, skill development, and the continuing education of employees, customers, and partners. This can include every step of the go-to-market cycle, from pre-sales and sales to implementation, product training, and account management. The team produces appropriate and scalable content, delivering learner-centric enablement experiences that have an impact on our customers’ success and the company’s growth.

Your key responsibilities :

  • Work closely with SMEs to develop primarily internal onboarding and enablement learning material that is both engaging and meets business objectives.
  • Work closely with other enablement team members to understand the audience, their priorities, and what's been working (or not!) in their current enablement.
  • Conduct thorough needs analysis, recommend learning strategies and blended learning approaches, as well as appropriate activities to achieve learning objectives.
  • Create materials in a variety of delivery formats for new and existing courses and programs.
  • Analyze learning material consumption and feedback data to help prioritize ongoing enhancement.
  • Create, and help stakeholders create, courses in our homegrown LMS (Level Up).

What we are looking for :

  • A bachelor’s degree (or any higher diploma) in instructional design, educational technology or any other related field.
  • At least 3 years of experience in instructional design with a particular focus on the creation of materials for customer-facing and sales teams such as instructor- and facilitator-led training. Show us you understand how commercial teams learn and best consume content!
  • Experience with typical learning technologies and tools for audio/video recording and editing (Adobe Premiere Pro and Audition, Camtasia), visual editing (Figma, Adobe Illustrator and Photoshop), animation (Adobe After Effects), course creation (Adobe Captivate, Articulate Rise and Storyline, PowerPoint) and content management using an LMS.
  • Strong communication skills (you know how to explain complex concepts in a clear and intuitive way) and you love sharing ideas with others.

What will make you stand out :

  • You can explain why adult learning is different. 
  • You use Bloom’s Taxonomy to create learning objectives and assess.
  • You have experience managing projects – you’ll have to handle projects from planning to deployment – and using Agile methodologies.
  • You have experience with JIRA, Confluence, Asana.
  • If you have experience with Coveo, Salesforce you’ll win our heart!

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!

Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

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