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Senior Business Value Advisor
- Canada; Montreal (Province of Quebec, Canada); Quebec City (Province of Quebec, Canada)
- Business Strategy & Value
- Full-time
- Hybrid
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Are you ready to play a key role in our sales and customer growth strategy?
Coveo’s Strategy & Business Value Team is seeking a Senior Advisor to drive customer engagements and support sales and growth initiatives across North America. You’ll collaborate with sales, account management, and technical success teams, leading business value improvement projects with a focus on Commerce customers and opportunities.
Your mission? Analyze customer business performance, craft tailored solutions aligned with their digital objectives, and provide high-level strategic guidance. You’ll take the lead on customer engagements, conduct value assessments and build business cases that demonstrate the impact of Coveo’s solutions, all while helping scale our growth trajectory.
What your responsibilities will look like:
- Partner with Coveo’s customers, some of the world’s largest and most innovative companies in the world, and collaborate across teams like Product Management, Marketing, Sales, and Customer Success to showcase the business value Coveo delivers.
- Lead customer-facing business value assessment engagements to identify key metrics and drivers for Commerce and develop business cases and financial models to justify sales opportunities.
- Demonstrate value delivered to the installed base and collaborate with customers and internal teams to continuously align business cases with value delivered.
- Create thought leadership content and provide training to embed value-driven thinking throughout the organization.
- Build tools and documentation to simplify the business case development and advise on best practices as a subject matter expert in your main line of business (Commerce).
- Stay ahead of the curve on commerce innovation, particularly how generative AI is reshaping customer expectations, merchandising strategies, and personalized experiences.
Here is what will qualify you for the role:
- At least 5 years of experience in strategic and analytical customer-facing roles, across various industries undergoing digital transformation, customer experience, and innovation initiatives.
- Experience in SaaS, ideally within business models focused on commerce.
- Proficiency in Excel and/or Google Sheets for business modeling, financial analysis, and value tracking dashboards.
- Proven ability to influence senior stakeholders and lead customer-facing projects, with strong business acumen in digital strategy, business modelling, executive communication, and customer workshop facilitation.
What will make you stand out:
- Proven ability to collaborate with both technical and business teams.
- Understanding of GTM tracking technologies (e.g., Google Tag Manager, event tracking, custom dimensions) and performance analytics.
- Understanding of enterprise search’s role in digital experience optimization and familiarity with AI-powered search technologies.
- Curiosity about the future of commerce, particularly how GenAI is transforming how brands engage with customers.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
