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Senior Business Value Advisor (Manufacturing & Distribution)
- Montreal (Province of Quebec, Canada); Quebec City (Province of Quebec, Canada)
- Business Strategy & Value
- Full-time
- Hybrid
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Drive measurable impact across complex industrial value chains!
Coveo’s Strategy & Business Value team is seeking a Senior Business Value Advisor to drive growth and measurable impact within the Manufacturing and Distribution vertical across North America. This role sits at the intersection of industrial complexity, advanced analytics, and executive strategy.
Manufacturing and distribution organizations operate across interconnected value chains spanning website engagement, B2B commerce, aftermarket revenue, service and support efficiency, dealer ecosystems, and employee enablement. In this role, you will quantify and realize value across these environments, translating operational and digital performance into clear financial outcomes and positioning Coveo as a strategic enterprise platform.
As our Senior Business Value Advisor (Manufacturing & Distribution), you will:
- Lead cross functional value assessments across commerce, service, support, website, and workplace environments, identifying revenue growth, margin expansion, and cost efficiency opportunities across the industrial value chain.
- Build integrated financial models that connect operational metrics such as conversion rate, average order value, case volume, self service success, escalation rate, lead generation, margin, and cost to serve to executive level financial outcomes.
- Use advanced Excel modeling and structured data analysis to identify performance gaps, quantify upside potential, and isolate key value drivers.
- Craft compelling, data backed value narratives tailored to executive stakeholders in industrial and manufacturing environments.
- Establish customer experience wide transformation visioning assets that help customers understand how they can evolve their end to end customer and employee experience with Coveo.
- Analyze post implementation performance data to validate realized value across conversion, revenue per visit, average order value, margin, and customer engagement metrics.
Here is what will qualify you for the role:
- 7+ years of experience in consulting, digital transformation, industrial strategy, software-as-a-service (SaaS) value engineering, or a similarly analytical customer-facing role.
- Strong understanding of manufacturing or distribution business models, including business-to-business (B2B) commerce, aftermarket service, dealer networks, or technical support environments.
- Advanced Excel modeling expertise, including scenario analysis and financial projections, with experience analyzing large datasets.
- Demonstrated ability to translate operational metrics into executive-level financial insights with strong communication and storytelling skills.
What will make you stand out:
- Experience acting as a trusted advisor to executive stakeholders in industrial or B2B environments.
- Background in manufacturing, distribution, or industrial technology sectors.
- Familiarity with web analytics platforms such as Google Analytics or Adobe Analytics.
- Working knowledge of structured query language (SQL) and comfort working directly with raw datasets.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
