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Senior Instructional Designer, Product Enablement
- Province of Ontario (Canada); Province of Quebec (Canada)
- Sales & Technical Enablement
- Full-time
- Remote or Hybrid
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Turn complex technology into learning experiences that make a difference.
Are you passionate about making complex technology accessible, engaging, and actionable? As a Senior Instructional Designer on Coveo's Enablement team, you'll create impactful learning experiences that help technical and commercial teams build the knowledge, confidence, and skills to succeed.
You'll collaborate with product experts, engineers, and cross-functional partners to transform sophisticated artificial intelligence (AI) and cloud-based technologies into practical, scalable learning solutions that drive product proficiency and business performance.
As our Senior Instructional Designer, you will:
- Lead the design and development of engaging learning experiences for technical and commercial audiences, from needs analysis through delivery and evaluation.
- Translate complex product capabilities, software architecture, integrations, and workflows into accessible learning content, including interactive modules, demonstrations, simulations, and hands-on exercises.
- Partner with Product Enablement Managers, engineers, and subject matter experts to define learning objectives, ensure technical accuracy, and align content with business priorities.
- Design role-specific learning pathways that build foundational knowledge, technical proficiency, and practical application across Sales, Solution Engineering, Customer Success, and Support teams.
- Facilitate virtual and instructor-led workshops, adapting your approach to different audiences and encouraging active participation.
- Independently manage complex instructional design projects, evaluate learning effectiveness, and continuously improve content based on feedback, performance indicators, and evolving product capabilities.
Here is what will qualify you for the role:
- Solid professional experience in instructional design, technical training, or learning and development, ideally in a software or cloud technology environment.
- Demonstrated ability to design and develop technical learning experiences for audiences with varying levels of technical expertise.
- Strong knowledge of adult learning principles, instructional design methodologies, and digital learning authoring tools, including Articulate 360 or equivalent platforms.
- Excellent communication, collaboration, and project management skills, with the autonomy to manage complex initiatives and translate technical concepts into clear, actionable learning.
What would make you stand out:
- Experience designing technical enablement programs in a business-to-business software-as-a-service environment.
- Familiarity with application programming interfaces, software integrations, cloud architectures, and technical product documentation.
- Experience creating hands-on technical labs, guided configurations, simulations, and proficiency-based assessments.
- Interest in AI-assisted learning development, learning analytics, and innovative approaches to measuring learning effectiveness.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact HR@Coveo.com to discuss your needs.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.