eLearning video

More Relevance, More Success in Customer Service

Digital experiences matter to customers more now than ever before. Service leaders are rethinking their strategies, using AI-powered relevance to connect interaction data across multiple touchpoints and deliver truly seamless omnichannel customer experiences.
 
Many self-service portals and communities have the foundations to get started in self-service, but that’s just the first step. Less than 12% of organizations have achieved anticipated ROI for self-service. And 55% of customers find web self-service portals difficult to use. The key to providing a truly successful self-service experience: relevance.