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March 2026

How ABB Robotics Uses AI-search to Turn Manufacturing Complexity into Growth

From Search to Agentic Commerce: Inside Real Customer Journeys
March 2026

Marina Bill shares how ABB Robotics is using AI-search to simplify a uniquely complex manufacturing commerce reality, where robots are only the start, and value comes from an ecosystem of software, digital tools, documentation, spare parts, and lifecycle services. With multiple high-stakes personas (engineers, service techs, procurement, GMs) navigating technical content and product decisions, ABB made search and discovery a strategic lever: faster access to trusted specs and guidance, less manual effort for internal teams, and clearer analytics to help leadership scale what works.

Marina Bill
Group Vice President, Head of Marketing and Sales, Head of Software and Digital Robotics Division, ABB
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