Coveo's industry leading relevance generative answering delivers accurate, secure answers across every touchpoint, from your customers to your agents to your employees. Built on twenty years of innovation, Relevance Generative Answering combines the best of Coveo's search, machine learning, and generative AI to drive trusted, personalized knowledge discovery wherever it's needed. In this demo, we'll show you how our fully managed, enterprise grade question answering solution delivers end to end relevance across the entire digital journey, from product discovery to self-service, agent resolution, and workplace enablement, all in one unified experience. You'll see how Coveo helps the world's most innovative brands, like Dell, Xero, SAP, and Vanguard deliver meaningful return on investment and stay ahead in a rapidly evolving tech landscape. Let's start where most customer journeys begin, on your ecommerce site. When today's buyers need answers, about forty two percent of them go straight to your AI, and what they find or can't find can make or break the sale. Relevance generative answering is at the core of generative product discovery, designed for how today's customers learn, explore, and buy. It delivers helpful on brand guidance that deepens engagement and builds lasting loyalty. In this example, a customer who is a kayaking novice needs advice and searches, what gear do I need for kayaking? The customer now receives a relevant answer fully grounded on your brand's own expert content, like articles, FAQs, blogs, or product guides. No generic web data, no hallucinations, just trusted on brand and shoppable advice. From there, it seamlessly guides them directly to relevant product categories, turning curiosity into confident buying. Turning curiosity into confident buying. It's like having your best digital sales associate available for every journey, personalized, product savvy, and always aligned with your brand. Now let's imagine our buyer or me has purchased a sea kayak, and I'm having issues syncing my GPS with a third party fitness app called Skipper Pro. Instead of calling support, I head to Barka Corporation's customer support site that's powered by Coveo. I start by typing map, and even before I hit enter, Coveo's query suggestions offer autocomplete options to guide me towards better outcomes. I then proceed to ask, how do I download map updates for Skipper? Without logging in, I can see relevant public answers, community posts, knowledge articles, videos, and more, all all ranked by Coveo's machine learning models that are based on user behavior, freshness, and relevance. At the top, I see a generated answer, clearly labeled and backed by citations from trusted sources. The answer is concise, trustworthy, and completely generated based on real enterprise content, not an LLM scraping the web. I can give feedback with either a thumbs up or thumbs down, copy it, or follow the citations for more detail. And with Relevance Generative Answering's multilingual translation capabilities, I can search accurately in up to fifty seven customizable languages. Now I log in as the original AI, and immediately, the experience changes. Everything on the home page is now tailored to me based on my profile, past behavior, and registered products, like Skipper Pro. On top of this, the same query now returns additional secure and contextual results AI to my user permissions. Relevance generative answering updates the generated answer to reflect new content available only to authenticated users, such as owner manuals, troubleshooting PDFs, and premium how to videos. Dynamic navigation lets me further refine my article type, recency, or support topic, helping me pinpoint exactly what I need without digging through two hundred and seventy eight search results manually. Now, let's say we weren't able to find the answer to our question. If I select contact support, I'm offered the chance to submit a case, but Coveo's case assist AI jumps in first. As I begin typing, it automatically classifies the issue based on historical ticket data and suggests categories like GPS, connectivity, or system updates. Better yet, when I type in my description and hit next, Cobeo shows me another generated answer before I even finish submitting that might be able to solve my issue and save me the wait. Many customers get the help they need right here, deflecting cases and cutting support costs significantly. Let's switch gears now and look at the same support interaction from the agent's perspective. In the event that our customer didn't get their GPS issue resolved through self-service, they can easily submit a support ticket. As an agent, I open up my CRM AI Salesforce, and here's what I see. I'm assigned to a case from John Steele, who's reporting an issue with syncing his map updates for Skipper. But instead of starting from scratch, Coveo provides rich context. His product and entitlement information, his case details, and most importantly, his self-service journey. I can see what John searched for, which articles he viewed, and what answers he interacted with before reaching out. At the top of my case view, Coveo has already generated a relevant answer for this issue. It's grounded in trusted content AI troubleshooting guides, community solutions, and product documentation, and includes citations so I can verify the source. I quickly scan it, confirm it, confirm that it applies to John's setup, and directly share it with him. There's no digging through knowledge bases, no copy pasting from Slack threads, just a few clicks to send a complete AI response. This is possible because Coveo can unify and index content from virtually any source, from Salesforce knowledge and community posts to PDFs, LMS modules, and even video transcripts outside of Salesforce. Coveo's machine learning models understand John's issue, ranks the best content, and combines it into a complete generated answer, all before I even start writing. It integrates seamlessly into other CRMs AI SAP, ServiceNow, Genesys, and other homegrown systems, giving agents everywhere the same edge. Let's follow-up this journey one step further. The case is closed. The customer's issue is resolved. But as a support team member or knowledge manager, I want to ask some critical questions. Has this issue been coming up frequently? And on top of this, is our own internal knowledge base keeping up with customer needs? I open our employee knowledge base, which is powered by Coveo. From here, I can search SCIP or GPS issues known problems. Just like on the customer portal, Coveo's relevance generative answering provides an instant summary of what we already know. It synthesizes FAQs, tribal knowledge and confluence, and even past case summaries in Salesforce, surfacing the most relevant insights with citations for confidence. From the generated answer, I realized that this GPS issue has been mentioned in multiple cases recently, but our internal documentation hasn't been updated in over six months. That's a knowledge gap and one that could cost us in repeat tickets, time spent searching, and customer frustration. So I create a new internal FAQ draft with a quick summary of the syncing issue, steps to troubleshoot, and links to verified product articles. The next time that an agent or customer asks the same question, relevance generative answering will be ready with a stronger answer. Let's wrap this journey up with what makes Coveo truly enterprise great, the ability to learn, adapt, and improve continuously. Every search, every click, every generated answer creates a feedback loop that feeds Coveo's powerful analytics and AI optimization tools. First, let's take a look at Coveo's analytics. Here, I can see what customers are searching for, which content performs best, what's causing drop offs, and where generated answers succeed or fail. I see search volume, click through rate, case deflection trends, and content gaps. If the generated answer is underperforming, that's a signal to act. Now we can step into the Coveo knowledge hub, which is our control center for all things relevance generative answering. What you're seeing today is our evolved beta version of the UI, so expect even more capabilities to come soon. Think of this as mission control for your generative experiences. Our knowledge hub includes our answer manager, where I can review specific generated responses, moderate or block outputs, and monitor feedback, as well as our passage inspector, where I can trace exactly which content passages were used to generate an answer and assess quality. This is especially important when a generated answer performs poorly or receives a thumbs down. I can inspect the source, improve the input content, and flag it for future tuning. You've just seen what's possible when generative AI meets unified enterprise search excellence. With Coveo Relevance Generative Answering, your organization can guide buyers with trusted conversion boosting product insights, empower customers to self serve and deflect costly support cases, equip agents with instant accurate answers grounded in your enterprise content, and enable employees to continuously evolve your knowledge, all from one unified platform. This isn't just Gen AI. It's secure, scalable, enterprise grade AI that learns and improves with every interaction. That's how leading brands are transforming their digital journeys and driving return on investment from day one. Now it's your turn. Request your personalized demo today and see how relevant generative answering can elevate every experience. From e commerce to self-service, to agent support, and to the workplace. Uncover the next evolution of AI search today.