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Generative AI, LLMs, GPT

New Coveo Relevance Generative Answering

New Relevance Generative Answering capability, powered by the Coveo AI platform and LLMs, solves the key challenges of applying GPT within the enterprise.

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Generative AI Technology
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What Is Generative AI

Generative AI models such as OpenAI's ChatGPT and Google BARD are large language models (LLMs), which are crucial for natural language understanding.

Generative AI technology such as ChatGPT are neural network machine learning models using training data to generate human-like text.

How Coveo Uses LLMs Today

How Coveo Uses LLMs Today

Coveo has been deploying LLMs with customers for a few years already, including:
how-coveo-uses-generative-ai-in-applications

How Coveo Uses LLMs Today

how-coveo-uses-generative-ai-in-applications

Upcoming Coveo Generative AI Tools: Coveo Relevance Generative Answering

Upcoming Coveo Generative AI Tools: Coveo Relevance Generative Answering

The new Coveo Relevance Generative Answering will be available for customers with self-service use cases this summer, followed by other use cases in customer service, commerce, and site search.

This generative AI question answering capability combines the best of Coveo’s leading search capabilities and LLMs. Coveo Relevance Generative Answering will leverage multiple LLMs, depending on the use case, to deliver the best answer. It will combine these LLM technologies with its own powerful enterprise search technology using strategies like Retrieval Augmented Generation.

Example: In a self-service use case, Coveo already creates a unified index of all customer service and knowledge documents within an enterprise, wherever they live, and keeps them fresh, secure, and private. When a specific user searches for an answer, it will search this unified index, with the security that this user has access to, and return the most relevant content for the context of this user. Coveo Relevance Generative Answering will then use an LLM to summarize that relevant content corpus and create a personalized answer, respecting the company's privacy and security. It will also provide citations to the original documents to provide the source of truth, both key imperatives for enterprise use.

Coveo Will Make Generative AI Safe for the Enterprise

Coveo Will Make Generative AI Safe for the Enterprise

With nearly a decade of AI research, Coveo is uniquely suited to leverage our unmatched expertise in AI and ability to build on the power of our platform to make this generative AI technology enterprise-ready and secure, solving the key challenges of applying GPT within the enterprise.

“We are confident that Coveo is in a very unique position to leverage our unmatched expertise in AI and ability to build on the power of our Coveo AI platform to make these LLM capabilities enterprise ready,” said Laurent Simoneau, President, CTO and Co-Founder of Coveo.

There are infinite potential enterprise use cases for this new breed of LLMs, but there are also real risks to mitigate:

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Coveo Will Make Generative AI Safe for the Enterprise

Beta Program for Coveo Customers

Coveo Relevance Generative Answering beta will be available for customers with self-service use cases this summer, followed by other use cases in customer service, commerce, and site search. If you would like to participate in the self-service beta, please contact us at betaprogram@coveo.com

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