I'd like to drill down a little bit more on what's under the hood with United. First, United is using Coveo on their homepage, so end users can type queries like this one. Can I fly with my pet? There's a result that is automatically generated from the created content index by Caveo and united dot com. So there's a great answer here. There's also curated content that is surfaced by search engine by Coveo on top of the list. And then at the bottom, great results ranked by relevance, they're also super useful. But what's really unique is the ability to protect against these kinds of query. And, United serves a very large and diverse audience where some of their consumers will either have either put typos in the query or, just try to play the systems, the game the systems. So in this example here, can I fly with my kids in a checked bag? Right? Some of you may be smiling, but these are real queries that are being asked each and every day. You don't want to provide an answer. So this is the Coveo answer. Coveo says, we don't have a generic answer for you, and United displays it this way, so there's protection against hallucination. But then at the bottom, you have two great search results that are actually linked to the query. So at the bottom, if it's a typo, these search results will help you. Right? Bag fee calculators, flying with kids, and family boarding. So this is super useful.

Sous le capot de United Airlines

Vous voulez découvrir comment une grande compagnie aérienne comme United transforme son expérience numérique ? Dans cette vidéo, vous verrez comment ils utilisent Coveo pour :

  • Fournir des réponses précises et organisées aux questions des passagers directement sur leur page d’accueil.
  • Se protéger contre les requêtes non pertinentes ou trompeuses grâce à des garde-fous intégrés.
  • Afficher des résultats pertinents même lorsque les clients font des fautes de frappe ou formulent des demandes inhabituelles.

Qu’il s’agisse de répondre à des questions fréquentes comme « Puis-je voyager avec mon animal de compagnie ? » ou de filtrer des requêtes délicates comme « Puis-je enregistrer mes enfants dans un bagage ? », vous verrez comment United garantit clarté, sécurité et confiance grâce à la recherche intelligente de Coveo.

Si vous travaillez dans le secteur aérien et cherchez à améliorer le libre-service numérique, l’expérience client et l’efficacité opérationnelle, cette vidéo est incontournable.