Using Coveo Search Agent for Conversational Experiences

Join a Coveo expert as they demonstrate how Coveo’s Search Agent can turn a static journey into an engaging conversational experience.

Today’s customers expect answers — not journeys. But most support experiences are still stuck in “search and scroll” mode. This live demo walks through a fictional enterprise, Barca, showing how Coveo’s AI Search Agent transforms that journey into a personalized, efficient conversation that deflects cases, surfaces trustworthy answers, and knows when to escalate to a human.

Watch it now to discover:

• How conversational search bridges the gap between chatbots and human agents
• The role of query orchestration and task-specific models in dynamic query resolution
• Why ambiguity, compound queries, and domain-specific complexity are no longer barriers to great support