3 Proven Paths to Trusted Conversational Self-Service Experiences

Vincent Bernard, Director, Applied AI at Coveo, and Oscar Péré, Senior Product Manager, will show you how Coveo customers can turn fragmented enterprise knowledge into trusted conversational self-service experiences without rebuilding their foundational stack or stitching together multiple tools.

See what makes Coveo Search Agent work in real-world environments: unified retrieval across fragmented content, document-level permissions, grounded answers, and support for results, answers, and multi-turn conversations on a single platform.

What you’ll learn

• Why trusted retrieval is the foundation of good GenAI
• How Search Agent builds on your existing Coveo knowledge foundation
• What to connect first across help centers, portals, websites, and chat experiences
• How permissions, grounding, and governance protect answer quality
• How to move from current-state search to conversational self-service outcomes

Who should attend

Customer support and self-service leaders, digital experience owners, knowledge management leaders, enterprise architects, AI/platform leaders, and IT stakeholders responsible for search, governance, integrations, and trusted AI rollout.