In-person event

Join us in Toronto
Real AI Impact, Real ROI

Get exclusive insights, hear from AI Trailblazers and get a sneak peek into what’s coming next for Agentic AI with Coveo.

Hockey Hall of Fame

Thursday, May 28, 2026
12:00 pm 6h
The Hockey Hall of Fame

A Clear Path to Trusted AI and Real Business Impact

Leaders who win won’t be the ones experimenting with AI. They’ll be the ones who operationalize AI with trust, performance, and ROI.

Join Coveo customers and industry leaders at our 2026 Customer Roadshow to learn how to scale AI-search, generative answering, and agentic experiences — without risking governance, performance, or credibility.

Why Attend

Leaders who win won’t be the ones experimenting with AI.
They’ll be the ones who operationalize AI with trust, performance, and ROI.

Join Coveo customers and industry leaders at our 2026 Customer Roadshow to learn how to scale AI-search, generative answering, and agentic experiences — without risking governance, performance, or credibility.

What You’ll Gain

See how customers are:

  • Cutting case creation rates nearly in half
  • Saving millions through intelligent self-service
  • Increasing revenue per visit with layered AI optimization

Real results. Real operators. No theory.

Who Should Be There

  • Service & Support Leaders
  • Digital & Ecommerce Executives
  • Enterprise Architects Knowledge & Content Strategists
  • Knowledge & Content Strategists

If you’re accountable for CSAT, revenue, efficiency, or AI strategy — this room is built for you.
Register now to join us.

 

Agenda

Thursday, May 28, 2026
12:00 pm 6h
The Hockey Hall of Fame
12:00 pm
Doors Open & Lunch
1:00 pm
Welcome & Introductions
Priscila Garcia, Chief Customer Officer, Coveo
1:15 pm
Coveo Vision | AI You Can Rely On: Building Trusted Experiences at Scale
Sébastien Paquet, VP AI Strategy, Coveo
1:45 pm
Scaling AI That Works: From Experiment to Enterprise Impact
  • Allison Brotman, Vice President, Customer Experience Intelligence, UKG
  • Bajee Baskararaasa, Senior Director, Digital Workplace and Knowledge Management, National Bank of Canada
  • Waqas Lone, Engineering Manager, Thomson Reuters
  • Shirl Gilani, Mach Alliance leader and Agentic Commerce, Deloitte Digital
2:30 pm
Hockey Hall of Fame Exhibit
3:15 pm
Break
3:30 pm
Customer Roundtables
4:30 pm
Coveo Roadmap | Designing Conversational AI: The Next Evolution of Experience
Richard Tessier, Co-founder, SVP and Field CTO, Coveo
5:00 pm
The Unified Search Ecosystem
Justin Lorea, Lead Industry Advisor, Coveo
5:30 pm
Wrap Up
Priscila Garcia, Chief Customer Officer, Coveo
6:00 pm
Wrap Up
Priscila Garcia, Chief Customer Officer, Coveo
Save Your Spot

Get real-life examples from AI experts

Priscila Garcia
Chief Customer Officer, Coveo
View Bio
Richard Tessier
Richard Tessier
SVP and Field CTO, Coveo
View Bio
Sébastien Paquet
VP of AI Strategy, Coveo
View Bio
Justin Loera, Dell
Justin Loera
Lead Strategic Industry Advisor, Coveo
View Bio
Allison Brotman
VP of Customer Experience Intelligence, UKG
View Bio
Bajee Baskararasa
Senior Director, Digital Workplace and Knowledge Management, National Bank of Canada
View Bio
Waqas Lone
Engineering Manager, Thomson Reuters
View Bio
Shirl Gilani
Mach Alliance leader and Agentic Commerce, Deloitte Digital
View Bio

Past speakers include

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