Priscila Garcia is SVP of Global Account Management of Coveo. With over two decades of experience in enterprise software, Priscila has a proven track record of driving substantial growth while maintaining exceptional customer satisfaction. Prior to joining Coveo, Priscila worked at PTC overseeing a global book of business of more than $350m as well as leading new logo acquisition for the SLM International business. At ServiceMax, Priscila worked as the VP of Global Account Management at ServiceMax responsible for customer success, retention and expansion teams. Priscila’s earlier roles include leadership positions at GE Digital and Alfresco, where she honed her expertise in sales strategy, digital transformation and cross-cultural team leadership.

Sébastien Paquet obtained his Ph.D. in Artificial Intelligence at Laval University in 2006. Subsequently, he worked as a computer consultant for 8 years, mainly on research and development projects in the field of military intelligence. He worked on several types of technologies related to knowledge management and decision making: natural language processing, machine learning, operations research, and automated reasoning. Since 2014, Mr. Paquet is leading the machine learning team at Coveo developing algorithms to improve information retrieval, recommendations, and personalization. His recent interests and work are in the areas of machine learning, large-scale usage data analysis, and natural language processing.