In-person event

Join us in Austin
Real AI Impact, Real ROI

Get exclusive insights, hear from AI Trailblazers and get a sneak peek into what’s coming next for Agentic AI with Coveo.

Sep 9, 2026
11:30 am
Circuit of The Americas

Why Attend

Leaders who win won’t be the ones experimenting with AI.
They’ll be the ones who operationalize AI with trust, performance, and ROI.

Join Coveo customers and industry leaders at our 2026 Customer Roadshow to learn how to scale AI-search, generative answering, and agentic experiences — without risking governance, performance, or credibility.

What you'll gain

See how customers are:

  • Cutting case creation rates nearly in half
  • Saving millions through intelligent self-service
  • Increasing revenue per visit with layered AI optimization

Real results. Real operators. No theory.

Who Should Be There

  • Service & Support Leaders
  • Digital & Ecommerce Executives
  • Enterprise Architects Knowledge & Content Strategists
  • Knowledge & Content Strategists

Agenda

Sep 9, 2026
11:30 am
11:30 am
Doors Open & Lunch
12:30 pm
Welcome & Introductions
Priscila Garcia, CCO, Coveo
12:45 pm
Coveo Vision | AI You Can Rely On: Building Trusted Experiences at Scale
Sébastien Paquet, VP AI Strategy, Coveo
1:15 pm
The Unified Search Ecosystem
Justin Loera, Lead Industry Advisor, Coveo
1:45 pm
Customer Roundtables
2:45 pm
Break
3:00 pm
Customer Panel | Scaling AI That Works: From Experiment to Enterprise Impact
  • Jeff Harling, Head of Global Digital Customer Experience, Zoom Communications
  • Katie Chaput​, Senior Director, Digital Experience​, Four Hands
  • Erin Modglin, Director, Digital Product Management & Vice President at Dimensional Fund Advisors
3:45 pm
Coveo Roadmap | Designing Conversational AI: The Next Evolution of Experience
Richard Tessier, Co-founder, SVP and Field CTO, Coveo
4:15 pm
Wrap Up
Priscila Garcia, Chief Customer Officer, Coveo
4:30 pm
COTA Kart Racing Experience
6:00 pm
Departures

Get real-life examples from AI experts

Priscila Garcia
Chief Customer Officer, Coveo
View Bio
Richard Tessier
Richard Tessier
SVP and Field CTO, Coveo
View Bio
Justin Loera, Dell
Justin Loera
Lead Strategic Industry Advisor, Coveo
View Bio
Sébastien Paquet
VP of AI Strategy, Coveo
View Bio
Jeff Harling, Head of Global Digital Customer Experience - Success and Support ZOOM
Jeff Harling
Head of Digital Support, Zoom Video Communications
View Bio
Katie Chaput
Senior Director, Digital Experience, Four Hands
View Bio
Erin Modglin
Director, Digital Product Management & Vice President, Dimensional Fund Advisors
View Bio

Past speakers include