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Overview

Why Coveo search for ecommerce?

Overview

Why Coveo search for ecommerce?

Powerful, unified indexing

  • Easily manage attributes, product availability and custom pricing (no complex programming required).
  • Seamlessly handle and serve up unstructured rich content and product data.

Advanced Machine Learning

  • Fed by a GDPR and CCP compliant data protocol that tracks every event. Expertly structured for fast querying and deep learning modeling.
  • Learns based on user interactions and successful outcomes (eg. add to cart).

Enterprise scale 

  • Data residency and framework to simplify multi-brand deployments across regions and languages.
  • Supports large catalogs without limitation of products or variants.

Assist your shoppers’ product discovery with real-time suggestions

Assist your shoppers’ product discovery with real-time suggestions

Go beyond basic search with suggestions that match your shoppers’ intent as they type. Propose the most relevant and likely-to-convert categories, products and content, based on machine learning, NOT on synonym rules.

Instantly engage your customers regardless of where they land

Instantly engage your customers regardless of where they land

Customers don’t always land on your home page, so listing pages must be equally engaging. AI-ranking automatically optimizes your listing pages for relevance. This means you’re free to focus on strategic merchandising like boosting over-stock inventory items or pinning special product promotions.

Streamline the path to purchase with dynamic navigation & search facets

Streamline the path to purchase with dynamic navigation & search facets

Too many products, filters and categories are overwhelming for your customers. This is especially true on mobile, where UI real-estate is at a premium. Reduce the need for scrolling with Coveo’s machine learning algorithms powering navigation. Categories are automatically pre-selected, with filters and values reordered based on popular selections.

Deliver intent-aware, personalized search rankings

Deliver intent-aware, personalized search rankings

80% of search volume for ecommerce is only 1-2 words. This means natural language processing technology has real limitations in detecting true shopper intent.

Instead, you can deliver intent-aware product rankings with Coveo’s “personalization-as-you-go” capability, which combines insights of your product catalog with shopper behavior patterns, in real-time.

For example, Coveo can quickly determine if a search for ‘gloves’ should boost golf gloves in the results over snowboard gloves - or - if a search for ‘valves’ means plumbing valves should be boosted over heating valves.

Increase customer loyalty and differentiate with purchase-inspiring content

Increase customer loyalty and differentiate with purchase-inspiring content

Customers today will choose and advocate for brands that combine information, inspiration and entertainment to differentiate their offerings.

Stand out with Coveo. Seamlessly surface any type of rich content - blogs, articles, guides, how-to videos - within search results, as recommendations, or as suggestions right in the search preview box.

The result? A more engaging experience for customers. And, increased conversions, time spent on site, and average order value for you.

Meet the needs of today’s omni-channel shoppers

Meet the needs of today’s omni-channel shoppers

Offer your shoppers the flexibility and convenience of store-level search and BOPIS (buy-online-pickup-in-store) with Coveo’s real-time inventory. Ease the path to purchase by accurately displaying availability and pricing right from the search result or listing page.

Deliver relevant results without sacrificing profitability

Deliver relevant results without sacrificing profitability

Use AI to automatically balance the complex tradeoff between maximizing conversions (often based on popular products) and maximizing profits (prioritizing high-margin products with low returns). Coveo can ingest key product attributes like margin, return rate, shipping costs, and in-store availability to optimize for profitability on each cart.

Outstanding technology, amazing results

  • +25% Lift in Conversions. Power relevant search journeys with optimized results ranking.
  • +36% Increase in revenue. Gain incremental revenue with an AI-powered experience layer.
  • +63% Increase in engagement. Tailor each product discovery journey for relevance.

In just 1-2 page views, deliver the intuitive and engaging experience your customers expect

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