Coveo customer since | 2024 |
Industry | Furniture and homeware retailer |
Based in | Australia and New Zealand |
Challenge | Improving the shopping experience, engagement, and conversions while drastically scaling their product catalog. |
Method | Optimizing search and product discovery, curating personalized experiences and recommendations. |
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Uplift in average order value for search sessions
Increase in engagement with search
Reduction in merchandising effort
0
days
To achieve results
“We chose a partner who shares our vision and is invested in our growth. With Coveo’s AI roadmap, we’re continually pushing the boundaries of what we can deliver for our customers — backed by dedicated local support and a genuine commitment to our success."
Paula Mitchell, Digital General Manager, Freedom Furniture

Freedom: Trailblazers in Ecommerce Innovation
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+
Products
3 keys to Freedom’s success
1
Relevant Product Discovery
Predictive suggestions and relevant search results powered by multiple layers of AI models guide visitors through their shopping journey.
2
Scalability
AI-powered listing pages have improved efficiency, removed the need for manual curation of thousands of category pages and provided Freedom with needed scalability to further expand their product catalog.
3
Merchandising and Insights
A dedicated, intuitive merchandising hub that combines AI and manual controls to ease the management of product discovery and drive better business results.
Search and Listings
Search and Listings
Unified indexing and predictive search capabilities to achieve effortless product discovery, regardless of catalog complexity.

Personalization
Personalization
Search and suggestions that adjust to buyer intent in real time.

Recommendations
Recommendations
Rich library of AI product recommendation strategies including in-session based on real-time buyer behavior and intent cues.

Merchandising and Insights
Merchandising and Insights
Intuitive merchandising controls to easily tune search, listing pages, and recommendations with full visibility into performance metrics.

Découvrez l'intelligence artificielle à l'origine du succès de Freedom
Découvrez l'intelligence artificielle à l'origine du succès de Freedom
Découvrez ce que la recherche, la découverte de produits et le merchandising par l'IA pourraient apporter à votre organisation ! Réservez une démonstration personnalisée et voyez comment vous pouvez obtenir des résultats concrets comme Freedom.

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Découvrez en profondeur les capacités de base de Coveo
Découvrez en profondeur les capacités de base de Coveo
18 ans d'innovation. Une décennie dans l'IA. Plus de 700 marques de premier plan. Découvrez la plateforme Composable AI Search & Generative Experience qui alimente les expériences numériques des entreprises les plus innovantes au monde.
Boost Average Order Value Like Freedom
